Letter to CCMA members from BEIS
From Nadhim Zahawi MP, Minister for Business and Industry, to the contact centre industry
Winners of the UK National Contact Centre Awards 2020 announced
Watch the replay of the virtual ceremony
Watch – Driving Value from Customer Satisfaction in the Contact Centre
We hear from Capita and ServiceNow
CCMA research reveals the extent of change in the contact centre industry
Results of our survey with the Department of Business, Energy and Industrial Strategy
eBook – Contact Centres in the Fast Lane
The rise of a new operating model
Beyond COVID-19: How to Get the Most out of Distributed Workforces
TTEC’s Neil Russell—Smith looks at what the near future might hold
Six trends that are transforming the contact centre industry
White paper from Sabio on the impact of the pandemic.
Watch: Using AI to analyse customer conversations for insight
Watch this ‘Ask the Experts’ online event
How To Create A Successful Virtual Hiring Strategy
Tips on recruiting during the pandemic