Get out of Wrap: Helen Ginman on mental health
Martin talks to Helen about the challenges for contact centres and how to encourage positive wellbeing.
Martin talks to Helen about the challenges for contact centres and how to encourage positive wellbeing.
There is one overlooked reason for staff turnover we discovered …
Ann-Marie Stagg recognised for her outstanding contribution to the contact centre industry.
The Digital Customer Engagement Summit for customer contact professionals.
As it’s our 25th birthday year, I was reflecting on the world 25 years ago.
10% discount on two recent industry reports
Why customer service and managing the customer experience (CX) are so important
CCMA announces 25 years of being at the forefront of the UK contact centre industry