Implications of the Rising Cost of Living on Customer Contact
48% of people surveyed reported a decline in confidence of the ability to pay their bills. How can contact centres support this?
CareerTalk with Helen Wilson
Leigh Hopwood chats to Helen Wilson, Chief Operating Officer at Atom Bank, about Helen’s career so far.
Roundtable: Overcoming the Challenges of Outsourcing
Findings of the roundtable we conducted at the Contact Centre Outsourcing Summit.
Watch: Voice of the Contact Centre Consumer
Watch our CCMA Online Seminar: Voice of the Contact Centre Consumer.
Voice of the Contact Centre Consumer
Download our latest research, Voice of the Contact Centre Consumer, to discover the everchanging consumer landscape.
LinkedIn Live: Learning at Work Week Special
Kate Law chats with Mike Axford, one of our UK National Contact Centre Academy trainers, for Learning at Work Week.
The UK Contact Centre Outsourcing Report
Download the UK Contact Centre Outsourcing Report for insights about the UK contact centre outsourcing industry and considerations for outsourcing.
New Strategies for Attracting Talent into the Contact Centre Industry: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
How ChatGPT Will Transform Customer Service
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
CareerTalk with Dan Britton
Leigh Hopwood chats to Dan Britton, Associate Director of Operations at NHS Business Authority Services, about Dan’s career so far.