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Contact Centre Management Association
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    • Member Benefits
    • Join
    • What members say
  • Standards
    • Standards Framework
    • Accreditation
  • Events
    • Best Practice Visits
    • CONNECT
    • Summits
    • The UK National Contact Centre Conference
    • Online Seminars
    • Special Interest Groups
    • Leadership Forum
  • Awards
  • Training
    • Virtual Learning
    • Onsite Training
    • Futures: Leadership Programme
    • Frontline Colleague Courses
    • Excelling Manager Courses
    • Specialist Skills Courses
    • Workshops
    • Team Building
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Leadership Series
    • Case Studies
    • Supplier Directory
    • Glossary of Terms
  • Insight
    • Colleague
    • Customer
    • Operation
    • Technology
  • Jobs
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us

Category Supplier Directory Insight

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Implications of the Rising Cost of Living on Customer Contact

Customer, Insight, Operation, Research, Research downloadBy Stelize BuencochilloJune 2, 2023

48% of people surveyed reported a decline in confidence of the ability to pay their bills. How can contact centres support this?

CareerTalk with Helen Wilson

CareerTalkBy Stelize BuencochilloMay 26, 2023

Leigh Hopwood chats to Helen Wilson, Chief Operating Officer at Atom Bank, about Helen’s career so far.

Roundtable: Overcoming the Challenges of Outsourcing

Blog, Insight, OperationBy Jade BasfordMay 25, 2023

Findings of the roundtable we conducted at the Contact Centre Outsourcing Summit.

Watch: Voice of the Contact Centre Consumer

Blog, Customer, Insight, NoneBy Stelize BuencochilloMay 24, 2023

Watch our CCMA Online Seminar: Voice of the Contact Centre Consumer.

Voice of the Contact Centre Consumer

Blog, Customer, Insight, ResearchBy Stelize BuencochilloMay 24, 2023

Download our latest research, Voice of the Contact Centre Consumer, to discover the everchanging consumer landscape.

LinkedIn Live: Learning at Work Week Special

Blog, Colleague, InsightBy Stelize BuencochilloMay 22, 2023

Kate Law chats with Mike Axford, one of our UK National Contact Centre Academy trainers, for Learning at Work Week.

The UK Contact Centre Outsourcing Report

Insight, Operation, ResearchBy Jade BasfordMay 19, 2023

Download the UK Contact Centre Outsourcing Report for insights about the UK contact centre outsourcing industry and considerations for outsourcing.

New Strategies for Attracting Talent into the Contact Centre Industry: Your Questions Answered

Blog, Colleague, Insight, OperationBy Stelize BuencochilloMay 16, 2023

Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.

How ChatGPT Will Transform Customer Service

Blog, Insight, Operation, TechnologyBy Jade BasfordMay 12, 2023

Advanced technology can improve productivity in organisations but they cannot replace the human workforce.

CareerTalk with Dan Britton

CareerTalkBy Stelize BuencochilloMay 12, 2023

Leigh Hopwood chats to Dan Britton, Associate Director of Operations at NHS Business Authority Services, about Dan’s career so far.

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