Implications of the Rising Cost of Living on Customer Contact
48% of people surveyed reported a decline in confidence of the ability to pay their bills. How can contact centres support this?
48% of people surveyed reported a decline in confidence of the ability to pay their bills. How can contact centres support this?
Leigh Hopwood chats to Helen Wilson, Chief Operating Officer at Atom Bank, about Helen’s career so far.
Findings of the roundtable we conducted at the Contact Centre Outsourcing Summit.
Watch our CCMA Online Seminar: Voice of the Contact Centre Consumer.
Download our latest research, Voice of the Contact Centre Consumer, to discover the everchanging consumer landscape.
Kate Law chats with Mike Axford, one of our UK National Contact Centre Academy trainers, for Learning at Work Week.
Download the UK Contact Centre Outsourcing Report for insights about the UK contact centre outsourcing industry and considerations for outsourcing.
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
Leigh Hopwood chats to Dan Britton, Associate Director of Operations at NHS Business Authority Services, about Dan’s career so far.