If you’re a team leader or employee who wants to do more, then we encourage you to download the guide and talk about suicide.
The CCMA has been tracking how the contact centre is evolving during times of real change. Download the fourth part.
Access to the recording of the Ask the Experts online seminar.
Some questions were raised that were not answered at the Trust in a hybrid working model seminar. Here are the answers.
Hybrid working is a major challenge right now which is why we have created a series of events running through to Sep, focusing on these issues.
How L&D professionals can get access to funds to support the development of their teams.
Digital changes everything
Government guidance for people who work in or operate offices and contact centres.
Download the Good Practice Guide
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?