Watch as we reveal our latest research, Breaking barriers and accelerating innovation in the contact centre
How can contact centres benefit from being innovative?
Watch as we explore the need for providing customer service in several languages in UK contact centres and the operational challenges of delivering it.
Download ChatLingual’s 2022 CX Leaders’ Guide to Multilingual Support
Catch up on our online seminar, The Rise and Rise of Workplace Wellbeing
Download the new UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Download Calabrio’s Workforce Wellbeing Recovery Toolkit.
Leigh chats with Ed Creasey from Calabrio, Inc. about the impact of the current economic situation on contact centre colleagues.
Watch Martin Hill-Wilson lead the conversation to explore the art of the possible, to talk through a contact centre vision.
Watch our online seminar where we launch our latest research, Part 5 | Evolution of the Contact Centre