Watch: How Do You Compare with CCMA Benchmark?
This online seminar will give you the insight and context you need to make confident, data-driven decisions. Watch now.
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Informer – Creating a Culture of Health and Wellbeing in the Contact Centre
Dr Jillian Manner discusses how to put health and wellbeing theory into practice in your contact centre.
Informer – Supporting Colleagues and Team Members With ADHD
Adeptina founder and facilitator for the Neurodiversity Training Academy Tina Squire talks about ADHD in the contact centre.
UK Contact Centre Salary Guide 2026
Download the Salary Guide 2026 to explore the latest salary data for the UK contact centre sector.
Informer – The Hidden World of Modern Contact Centre Fraud
Dr. Nicola Harding lifts the lid on what makes contact centres so vulnerable to fraud and social engineering.
Watch: Contact Centre Predictions for 2026 and Beyond
Explore the trends, challenges and opportunities shaping the next era of customer engagement in 2026.
To You and Your Frontline – Making a Difference When it Matters Most
The CCMA recognises the vital work and dedication of contact centres during Christmas and the festive period.
National Contact Centre Day – How Will You Be Celebrating?
UK organisations will come together to recognise their contact centres and celebrate the difference they make – every day.
Watch: Balancing Efficiency, Empathy and AI in Knowledge Management
Uncover knowledge management strategies that reduce friction for both customers and colleagues.
Watch: Your Contact Centre Can Stop Crime
We invited experts in fraud and crime prevention to tell us more about how we can stop crime.