CareerTalk with Claire Carroll, Hargreaves Lansdown
Claire chats about her career leading contact centre operations for incredible brands such as Virgin Media, Homeserve, BT, Co-Op and JP Morgan.
Watch: The Importance of Developing your People
Explore how behaviour, mindset and meaningful development create engaged teams, motivated colleagues and consistently strong outcomes.
Good Practice Guide: Delivering AI Project Success
With the pace of change and scale of possibility, knowing how and where to start with artificial intelligence (AI) in the contact centre can be daunting.
CareerTalk with David Rumble, Founder and Director
Industry ‘veteran’ David Rumble explains why the contact centre is an industry that can galvanise so many people in their careers.
Informer – Supporting Colleagues and Team Members With ADHD
Adeptina founder and facilitator for the Neurodiversity Training Academy Tina Squire talks about ADHD in the contact centre.
Can we Predict the Operating Models of the Future?
The world of customer contact as we know it is transforming, and organisations are being told they must evolve at breakneck speed.
Financial Services: Striking the Right Human and Digital Balance
How do you integrate AI and automation without losing the human connection that customers still need and value?
UK Contact Centre Salary Guide 2026
Download the Salary Guide 2026 to explore the latest salary data for the UK contact centre sector.
The AI Journey – What a Key CCMA Data Source Tells Us
Between November 2025 and February 2026, CCMA members contributed to four waves of survey data on AI adoption at our How To…. events.
CareerTalk Special – National Contact Centre Day
We take a peek behind the curtain, by visiting WTW in Redhill on National Contact Centre Day for a special episode of CareerTalk.