Why we’re going back to assisted channels
Explore how consumer preference is reverting away from self-serve and back to assisted channels for more complex queries.
Explore how consumer preference is reverting away from self-serve and back to assisted channels for more complex queries.
IRIS recently surveyed 1,000 people about their customer service calling habits, and the results were unmistakable. Find out more.
Learn how to craft incredible customer experiences, how to build and deliver marketing campaigns, and how to improve sales results with superior service.
Watch our online seminar where we explore what it takes to be a strategic leader in the contact centre.
Leigh discusses Bereavement CX with Louise Downing, Vulnerable Customer Specialist at Virgin Media O2 and Elaine Lee, Managing Director at ReynoldsBusbyLee Ltd
Leigh chats to Sarah Williams, Head of Customer Experience and Digital at Westminster City Council, about Sarah’s career so far.
Watch our online seminar where we explore what a digital advisor experience looks like and the critical success factors in adopting it.
Leigh chats to Adam Gould, the Head of Customer Service and Engagement at Castles & Coasts Housing Association to talk about his career so far.
3 key takeaways from IRIS Audio’s ‘The impact of background noise in contact centres’ report
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.