CCMA Strategy Sessions – Key Learnings About Organisational Structures
AI readiness: Lessons from the CCMA Tech Summit
Why Embedding Customer Experience From Day One is Key to Business Success
Integrating Customer Experience (CX) into a business strategy from day one is essential for long-term success.
LinkedIn Live with Claire Thomlinson at Valda Energy
Kate Law spoke with Claire Thomlinson at Valda Energy, to explore their transformational journey through the Futures: Leadership Programme.
Framing CX Investment as a Strategic Imperative
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
The UK Contact Centre Outsourcing Report 2025
Download the UK Contact Centre Outsourcing Report 2025 and dive into the UK contact centre outsourcing landscape.
Watch: Personalised Customer Connections at Scale: Making Every Interaction Count
How can you achieve a level of personal customer connection at scale? Watch the online seminar.
Watch: Future-Proofing Your People Strategy
Stephen Yap, Research Director, launches our research exploring how industry leaders are responding to change and re-inventing their people strategy
Future-Proofing Your People Strategy
Take a look at how organisations are navigating the balance between human and technological capabilities to build resilient, future-ready teams.
Watch: Building Trust in Your Brand Through Customer Contact
Explore how to bolster your contact strategy to better set customer expectations and increase contact success.
Watch: The Impact of Technology and Economic Shifts on UK Consumers
How does the UK consumer perceive rapid shifts in technology and the economy? Watch now.