Watch: Preparing the Frontline for Complex Conversations
Watch our CCMA Online Seminar where we explored how NewDay is approaching their digital-first strategy and supporting their frontline.
technology
Watch our CCMA Online Seminar where we explored how NewDay is approaching their digital-first strategy and supporting their frontline.
Vattenfall leveraged Deepdesk’s AI-powered Agent Assist to transition their primary support channel in the Netherlands from voice, to Whatsapp chat.
To navigate the different contact centre AI technology, download the AI Guide for Contact Centres eBook.
Learn more about Knab’s integration with Deepdesk to meet their core needs of customer and colleague satisfaction and the integration of their CRM platform.
Find out how Emovis increased forecast accuracy, operational efficiency and employee engagement with the help of injixo.
Download the Contact Centre Agent Experience (AX) Benchmark Report to gain insights into the positive impact of AI on the frontline.
Paul Milloy, Business Consultant at Intradiem explores the top AI-enabled automation trends businesses should be aware of.
Download the free eBook which provides practical tips on how to deliver excellent customer experience.
What might CX Technology look like in the next 10 years? From AI to nanotechnology to robots; read more to find out.
View the full poll results from the CCMA Online Seminar: Strategies for Dealing with Complex Contact Centre Operations.