What our members say

We’ve been supporting the contact centre industry for 30 years so we have many members across the UK , large and small, from a wide variety of industries. Here are some comments from just a few of our members …

This is what just some of our members say:

It was a fantastic opportunity to network with other likeminded individuals, to realise that we share the same challenges but can equally share solutions.

Director, Volvo Action Service, Volvo Trucks

We really value the partnership and the CCMA generally, so it’s a no brainer for renewal for us.

Head of Service and Delivery, Virgin Wines

Thank you for hosting the session on Thursday, it was extremely beneficial for me to hear other members’ thoughts and views. This was the first of many sessions that I will be attending going forward. I thought the virtually especially set up was great, especially the break out time – this gave us time to really share best practice between each other . Both the speakers and topics were excellent and just what the industry needs a chance to discuss amongst each other to support one another.

Call Centre Manager – Customer Experience, Hitachi Capital Consumer Finance

Many people will know the CCMA for their award programme but there is so much more to the Association; the best way to describe it is a community of professionals looking to progress their environments by sharing experiences and best practice. My team have been able to partake in a number of best practice visits from some fascinating operations. We’ve also joined one of their Special Interest Groups where we’ve seen some amazing operational transformations. These events and visits have frequently sparked ideas that I could implement in my own operation.

Guest Experience Manager, Premier Inn

The CCMA events are held in fabulous locations and the topics of discussion are always relevant with very high calibre quality of speakers. As well as an opportunity to learn, Network and keep on top of industry news and innovation – the CCMA have a ‘no sales pitches’ approach which is refreshing in these times.

Director of Customer Experience, Network Homes

There are many benefits of CCMA membership. It is good to be able to attend events, create your own network of contacts and to be able to listen to what is going on in the sector from lots of different viewpoints. Also, having people at the CCMA that you can pick up the phone and speak to about a particular issue you are having is very useful. I know I can call the CCMA, but what is more, through them I have built a wider group of trusted contacts that I can also call upon. It is also great to be able to contribute our own expertise with other organisations.

General Manager of Operations, MacMillan Cancer Support

The CCMA events are great – well run, engaging and educational. Each event my team have been to has been informative, current and relevant to the challenges that we face. We’ve found the membership team very responsive, friendly and helpful. It’s easy to do business with CCMA. From my experience I would say that they know the contact centre industry inside out and offer genuinely helpful guidance and support. The membership represents great value for money for our business.

Head of Operations, Ombudsman Services

One of the most helpful things for any contact centre professional is the opportunity to go and visit other businesses in order to share best practice. The CCMA is able to open doors that may otherwise remain shut. Without doubt the award it has opened a lot of doors for me. It has given me the opportunity to visit other contact centres and gain insight into how they operate and in turn take this information back to my own operation and use it to improve our business. Last year I was able to observe some of the judging for the awards and this is something I am very eager to get even more involved with in the future. Having been the recipient of an award I know the benefits and I want to help the current and future superstars of our industry come alive and shine.

Call Centre Manager, BT

If you work in the industry then being a member is a definite must. You meet some great call centre professionals who have been in the business for years and can share invaluable advice. You can learn and share best practice with call centres of all sizes and industry sectors. I found the ‘Introduction to Contact Centre Management’ course really useful as there were so many elements of my role covered, and it was particularly useful as it helped during my promotion to Contact Centre Manager.

Call Centre Manager, Metro Bank

Great session, as part of a continuous improvement programme we are running to improve our customer experience we are looking at how we handle, respond and resolve complaints and this meeting has really helped me shape some of our thinking.

Director of Service Excellence and Continuous Improvement, NHS Professionals