Ofcom: Persistent Misuse Policy
Understand what powers Ofcom has to take action against those who misuse electronic communications.
Managing short term absence
Peninsula offers 10 tips to help contact centres deal with sickness absence
Learndirect: Walking in your customers’ shoes
Training advisors to engage with customers delivered a 17% increase in call quality.
Building your career in contact centres
A career in contact centres can be very rewarding – here is a step-by-step guide.