Leadership Forum

For industry leaders within the membership community, Leadership Forums provide an exclusive opportunity for contact centre leaders to explore strategic topics that are impacting the contact centre. Each debate is a safe place to share opinions, experiences, and ideas to help drive the industry forward. Leadership Forum’s also provide a valuable opportunity to network with peers over a delectable lunch at the Houses of Parliament.

Currently, the CCMA hosts Leadership Forums throughout the year for sectors including retail, insurance and financial services. These lunchtime roundtables are by invitation only. If you’d like to attend one of these sessions, please get in touch with info@ccma.org.uk.