LinkedIn Live with Jon Yarlett, Intelligent Sourcing
Leigh Hopwood chats to Jon Yarlett, Founder and CEO of Intelligent Sourcing and the Impact Sourcing Alliance, on the significance of impact sourcing in the contact centre.
Leigh Hopwood chats to Jon Yarlett, Founder and CEO of Intelligent Sourcing and the Impact Sourcing Alliance, on the significance of impact sourcing in the contact centre.
Leigh Hopwood chats to Tobias Homolka, Head of Audit and Customer Care at Lidl GB, about Tobias’ career so far.
Watch our CCMA Online Seminar where we explored the challenges of recruitment and retention in new contact centre talent.
Download the free eBook which provides practical tips on how to deliver excellent customer experience.
What might CX Technology look like in the next 10 years? From AI to nanotechnology to robots; read more to find out.
View the full poll results from the CCMA Online Seminar: Strategies for Dealing with Complex Contact Centre Operations.
Leigh Hopwood chats to Tim Burton, Chief Customer Officer at Smartnumbers, about the rise of fraud and what contact centre leaders can do to tackle it.
Leigh Hopwood chats to Kim Canning, Senior Operations Manager at Ascensos, about Kim’s career so far.
Watch our CCMA Online Seminar where we explored the solutions and challenges of complex contact centre operations and how best to tackle them.
Leigh Hopwood chats to Emma Dark, Customer Experience Director at Cuckoo, about Emma’s career so far.