CCMA Strategy Sessions: Understanding Emerging and Changing Contact Centre Roles
Contact centres are evolving into strategic assets with growing leadership, tech, and frontline demands.
Contact centres are evolving into strategic assets with growing leadership, tech, and frontline demands.
The report explores how UK contact centres are addressing DEIB challenges, fostering safe spaces, and using technology to empower diverse teams.
Let’s take a look at the key soft skills driving results in contact centres today.
AI readiness: Lessons from the CCMA Tech Summit
Integrating Customer Experience (CX) into a business strategy from day one is essential for long-term success.
Kate Law spoke with Claire Thomlinson at Valda Energy, to explore their transformational journey through the Futures: Leadership Programme.
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
Download the UK Contact Centre Outsourcing Report 2025 and dive into the UK contact centre outsourcing landscape.
How can you achieve a level of personal customer connection at scale? Watch the online seminar.
Stephen Yap, Research Director, launches our research exploring how industry leaders are responding to change and re-inventing their people strategy