CCMA Strategy Sessions: Understanding Emerging and Changing Contact Centre Roles
Contact centres are evolving into strategic assets with growing leadership, tech, and frontline demands.
DEIB: Building a Future-Ready Diverse Workforce
The report explores how UK contact centres are addressing DEIB challenges, fostering safe spaces, and using technology to empower diverse teams.
Key Frontline Soft Skills Every Contact Centre Needs to Know
Let’s take a look at the key soft skills driving results in contact centres today.
CCMA Strategy Sessions – Key Learnings About Organisational Structures
AI readiness: Lessons from the CCMA Tech Summit
Why Embedding Customer Experience From Day One is Key to Business Success
Integrating Customer Experience (CX) into a business strategy from day one is essential for long-term success.
LinkedIn Live with Claire Thomlinson at Valda Energy
Kate Law spoke with Claire Thomlinson at Valda Energy, to explore their transformational journey through the Futures: Leadership Programme.
Framing CX Investment as a Strategic Imperative
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
The UK Contact Centre Outsourcing Report 2025
Download the UK Contact Centre Outsourcing Report 2025 and dive into the UK contact centre outsourcing landscape.
Watch: Personalised Customer Connections at Scale: Making Every Interaction Count
How can you achieve a level of personal customer connection at scale? Watch the online seminar.
Watch: Future-Proofing Your People Strategy
Stephen Yap, Research Director, launches our research exploring how industry leaders are responding to change and re-inventing their people strategy