CareerTalk with Imran Ahmed, Aura Global Solutions
Imran worked with major brands like AO, Telefonica, Capita, Tesco Mobile, O2 and Virgin Media before taking the leap to build something of his own.
The UK is a Nation of Experience Sharers and Email Enthusiasts
New CCMA research unearths the contact preferences of UK consumers, and identifies five distinct contact personas.
Watch: How Do You Compare with CCMA Benchmark?
This online seminar will give you the insight and context you need to make confident, data-driven decisions. Watch now.
Beyond Demographics: Customer Contact Personas Shaping UK Service Expectations
Explore the five Customer Contact Personas that make up the UK adult consumer population.
CareerTalk with Harj Johal, The AA
Harj has 30 years working in contact centres and customer relations within the UK insurance industry, for major brands including Direct Line.
How Does the EU AI Act Impact Contact Centre Leaders?
The EU’s AI Act is the first comprehensive AI regulation in the world – and many UK contact centres fall within its scope.
Informer – Creating a Culture of Health and Wellbeing in the Contact Centre
Dr Jillian Manner discusses how to put health and wellbeing theory into practice in your contact centre.
CareerTalk with Ryan Rubertazzi, VodafoneThree
Leigh speaks with Contact Centre Leader of the Year at the UK National Contact Centre Awards in 2021, Ryan Rubertazzi.
Public Services: Connecting Fragmented Journeys
Key insights from the March 2026 Leadership Forum, where senior leaders from across public services to discuss customer journey management.
CareerTalk with Paul Mazoyer, Heineken
In this episode Leigh speaks with Paul Mazoyer, who reflects back on an incredible 22 years with global brewery giant, The HEINEKEN Company.