The Frontline Prioritise Technology Over Salary in Global Survey
To find out more about the changing attitudes of the frontline in the customer service sector, download the Agent Experience (AX) Benchmark Report 2024.
To find out more about the changing attitudes of the frontline in the customer service sector, download the Agent Experience (AX) Benchmark Report 2024.
What are the three main challenges of contact centre data and how can you overcome them?
Discover where the greatest potential in AI lies in your contact centre. Catch up on our CCMA Online Seminar: Navigating the AI Seascape.
Gain a solid grasp of what makes gamification effective and how to implement a successful, sustainable programme that delivers long-term results. Download the guide now.
Leigh Hopwood chats to Marco Ndrecaj, Director of Customer Experience Management Services at SSCL, about Marco’s career so far.
Discover the 8 proven success strategies for contact centre BPO’s to thrive in a competitive environment. Download the eBook now.
Leigh Hopwood chats to Alfred Rodway, General Manager for Global Sales, Service and Litigation at Air France-KLM, about Alf’s career so far.
What does the consumer really think about the contact centre and the service they receive? Catch up in our online seminar as we launch the Voice of the Contact Centre Consumer research.
Discover what the top three priorities are in customer experience differentiation and investment.
Leigh Hopwood chats to Alessandro Storer, Head of Inclusion and Belonging at OVO, about Alessandro’s career so far.