Ofcom’s Fairness for Customers programme has best practice guidelines for dealing with vulnerable customers
Access to the recording of the online seminar.
In this research we explore the landscape of the medium-sized business in the UK and look at how these businesses are currently serving their customers.
ACAS have released guidance for organisations looking to introduce a permanent hybrid working model.
The UK Government has just published updated guidance for the implementation of Step 4 to commence on 19 July.
Access to the recording of the online seminar and the slides Capita presented.
How and why the contact centre has become elevated
HSE guidance for keeping workplaces safe as coronavirus (COVID-19) restrictions are eased.
Research from the CCMA, supported by Odigo, shows contact centres are imperative in building strong brand loyalty
Some questions were raised that were not answered at the Trust in a hybrid working model seminar. Here are the answers.