7 Key Learnings to Inform Your QA Automation Strategy
Explore the main insights and perspectives shared during CCMA’s online seminar: The Journey to Automation in QA.
Explore the main insights and perspectives shared during CCMA’s online seminar: The Journey to Automation in QA.
In this online seminar, Leigh spoke to industry leaders about the barriers to personalisation, what it takes to get there, and what benefits can be realised.
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre technology. Download Now.
The big question is how do you migrate from manual quality monitoring to full AI-powered quality management? Watch the online seminar now to uncover the question.
Here are six top tips to help your contact centre succeed during the busiest time of the year.
Kate Law, CCMA, chats to Jen Lord, course tutor for the CCMA Futures: Leadership Programme, about the 6 Competences in Top-Performing Contact Centre Leaders.
Watch the online seminar as Leigh Hopwood, CEO at CCMA, hosts an interactive session with industry leaders at the forefront in the battle for self-serve journeys.
How are leading contact centres using data and analytics to redefine their front lines, improve operational efficiency and revenue generation? Watch now.
How can you improve sales and optimise customer retention within the contact centre to maximise customer lifetime value?
Download our research to to explore data and analytics in action on the front line, showing how both employees and customers can benefit.