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Contact Centre Management Association
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    • Member Benefits
    • Join
    • What members say
  • Standards
    • Standards Framework
    • Accreditation
  • Events
    • Best Practice Visits
    • CONNECT
    • Summits
    • The UK National Contact Centre Conference
    • Online Seminars
    • Special Interest Groups
    • Leadership Forum
  • Awards
  • Training
    • Virtual Learning
    • Onsite Training
    • Futures: Leadership Programme
    • Frontline Colleague Courses
    • Excelling Manager Courses
    • Specialist Skills Courses
    • Workshops
    • Team Building
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Leadership Series
    • Case Studies
    • Supplier Directory
    • Glossary of Terms
  • Insight
    • Colleague
    • Customer
    • Operation
    • Technology
  • Jobs
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us

Category Supplier Directory Insight

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CCMA Strategy Sessions: Understanding Emerging and Changing Contact Centre Roles

Colleague, InsightBy Stelize BuencochilloJune 4, 2025

Contact centres are evolving into strategic assets with growing leadership, tech, and frontline demands.

DEIB: Building a Future-Ready Diverse Workforce

Insight, Leadership SeriesBy CCMA_RachelMay 29, 2025

The report explores how UK contact centres are addressing DEIB challenges, fostering safe spaces, and using technology to empower diverse teams.

Key Frontline Soft Skills Every Contact Centre Needs to Know

Colleague, InsightBy CCMA_RachelMay 27, 2025

Let’s take a look at the key soft skills driving results in contact centres today. 

CCMA Strategy Sessions – Key Learnings About Organisational Structures

Insight, Operation, TechnologyBy CCMA_RachelMay 21, 2025

AI readiness: Lessons from the CCMA Tech Summit

Why Embedding Customer Experience From Day One is Key to Business Success

Customer, InsightBy CCMA_RachelMay 21, 2025

Integrating Customer Experience (CX) into a business strategy from day one is essential for long-term success.

LinkedIn Live with Claire Thomlinson at Valda Energy

Colleague, InsightBy CCMA_RachelMay 21, 2025

Kate Law spoke with Claire Thomlinson at Valda Energy, to explore their transformational journey through the Futures: Leadership Programme.

Framing CX Investment as a Strategic Imperative

Customer, Insight, TechnologyBy CCMA_RachelMay 12, 2025

Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.

The UK Contact Centre Outsourcing Report 2025

InsightBy CCMA_RachelMay 9, 2025

Download the UK Contact Centre Outsourcing Report 2025 and dive into the UK contact centre outsourcing landscape.

Watch: Personalised Customer Connections at Scale: Making Every Interaction Count

Customer, InsightBy CCMA_RachelMay 8, 2025

How can you achieve a level of personal customer connection at scale? Watch the online seminar.

Watch: Future-Proofing Your People Strategy

Colleague, Insight, OperationBy CCMA_RachelMay 1, 2025

Stephen Yap, Research Director, launches our research exploring how industry leaders are responding to change and re-inventing their people strategy

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