Watch: Membership Matters
Watch this live Q&A where we explore what the value of CCMA membership really is
Watch: Mega Roundtable: How to transform your CX
Watch our online seminar for our Mega Roundtable: How to transform your CX
CCMA Benchmark
Access an online benchmarking tool that assesses contact centre performance against 20 core metrics.
Why we’re going back to assisted channels
Explore how consumer preference is reverting away from self-serve and back to assisted channels for more complex queries.
Your customers can’t hear you. That’s probably not good.
IRIS recently surveyed 1,000 people about their customer service calling habits, and the results were unmistakable. Find out more.
Training Bundle Test
Learn how to craft incredible customer experiences, how to build and deliver marketing campaigns, and how to improve sales results with superior service.
Watch: What it takes to be a strategic leader in the contact centre
Watch our online seminar where we explore what it takes to be a strategic leader in the contact centre.
Bereavement CX
Leigh discusses Bereavement CX with Louise Downing, Vulnerable Customer Specialist at Virgin Media O2 and Elaine Lee, Managing Director at ReynoldsBusbyLee Ltd
CareerTalk with Sarah Williams
Leigh chats to Sarah Williams, Head of Customer Experience and Digital at Westminster City Council, about Sarah’s career so far.
Watch: Getting the Digital Advisor Experience Right
Watch our online seminar where we explore what a digital advisor experience looks like and the critical success factors in adopting it.