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Contact Centre Management Association
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  • Membership
    • Member Benefits
    • Join
    • What members say
  • Standards
    • Standards Framework
    • Accreditation
  • Events
    • Best Practice Visits
    • CONNECT
    • Summits
    • The UK National Contact Centre Conference
    • Online Seminars
    • Special Interest Groups
    • Leadership Forum
  • Awards
  • Training
    • Virtual Learning
    • Onsite Training
    • Futures: Leadership Programme
    • Frontline Colleague Courses
    • Excelling Manager Courses
    • Specialist Skills Courses
    • Workshops
    • Team Building
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Leadership Series
    • Case Studies
    • Supplier Directory
    • Glossary of Terms
  • Insight
    • Colleague
    • Customer
    • Operation
    • Technology
  • Jobs
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us

Category Supplier Directory Insight

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Contact Centre Technology Report 2025

Insight, Research, Research download, TechnologyBy CCMA_RachelNovember 11, 2024

The Contact Centre Technology Report is your essential guide to the evolving world of contact centre technology. Download Now.

Watch: The Journey to Automation in QA

Insight, Operation, TechnologyBy CCMA_RachelOctober 24, 2024

The big question is how do you migrate from manual quality monitoring to full AI-powered quality management? Watch the online seminar now to uncover the question.

How to Deliver Outstanding Customer Service During Peak Periods: 6 Tips for Success

Colleague, InsightBy CCMA_RachelOctober 16, 2024

Here are six top tips to help your contact centre succeed during the busiest time of the year.

Watch: What Makes a Great Leader in the Contact Centre?

Colleague, InsightBy CCMA_RachelOctober 15, 2024

Kate Law, CCMA, chats to Jen Lord, course tutor for the CCMA Futures: Leadership Programme, about the 6 Competences in Top-Performing Contact Centre Leaders.

Watch: Putting Self-Service in the Spotlight

Insight, TechnologyBy CCMA_RachelOctober 10, 2024

Watch the online seminar as Leigh Hopwood, CEO at CCMA, hosts an interactive session with industry leaders at the forefront in the battle for self-serve journeys.

Watch: Bringing the Power of Data and Analytics to the Front Line

Colleague, Insight, OperationBy Stelize BuencochilloSeptember 5, 2024

How are leading contact centres using data and analytics to redefine their front lines, improve operational efficiency and revenue generation? Watch now.

Good Practice Guide: Driving Effective Sales and Retention Programmes

Good Practice Guides, GPG Download, InsightBy Stelize BuencochilloSeptember 3, 2024

How can you improve sales and optimise customer retention within the contact centre to maximise customer lifetime value?

Bringing the Power of Data and Analytics to the Front Line

Insight, Research, Research downloadBy Stelize BuencochilloAugust 16, 2024

Download our research to to explore data and analytics in action on the front line, showing how both employees and customers can benefit.

6 Competences in Top-Performing Contact Centre Leaders

Colleague, InsightBy Stelize BuencochilloAugust 1, 2024

What makes a high-performing contact centre leader? Read more to find out.

Case Study: Improving CX Using Customer Engagement Software

InsightBy Naomi VaughanJuly 29, 2024

Discover how Reed in Partnership improved NPS evaluation and response times by collaborating with Rant & Rave, solving issues of low feedback volume and long survey cycles.

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