Why Contact Centres Must Lead the Fight Against Fraud
Contact centres must adopt proactive measures to combat fraud. Read more.
customer
Contact centres must adopt proactive measures to combat fraud. Read more.
In this online seminar, Leigh spoke to industry leaders about the barriers to personalisation, what it takes to get there, and what benefits can be realised.
The contact centre is often maligned, yet remains invaluable to businesses in today’s digital, omnichannel world.
What does the consumer really think about the contact centre and the service they receive? Catch up in our online seminar as we launch the Voice of the Contact Centre Consumer research.
Discover what the top three priorities are in customer experience differentiation and investment.
Watch our online seminar where we launched our latest research examining how consumer attitudes have changed.
Leigh Hopwood, CEO at CCMA, reveals what it takes to be the best in the contact centre industry.
Any organisation looking to deliver great CX at a reasonable price will have to leverage both technology and data.
Watch our CCMA Online Seminar where we looked at some of the outcomes from the CCMA Benchmark and what has changed in the last 12 months.
Watch our CCMA Online Seminar: Using Contact Centre Insights to Elevate CX and EX and find out how you can turn these insights into action.