Part 6 | Evolution of the Contact Centre
Download Part 6 | The Evolution of the Contact Centre report to discover the five learnings we discovered
customer
Case study: Vodafone reaches 80% FCR
Vodafone’s Challenge: Guaranteeing Consistent Customer Experience Excellence Across Multiple Markets
Case study: Multilingual Support for Bright Horizons
Why Bright Horizons Needed a Multilingual Support Solution
Breaking barriers and accelerating innovation in the contact centre
How can contact centres benefit from being innovative?
Good Practice Guide: How to successfully deliver multilingual customer support
Download the Good Practice Guide
Voice of the Contact Centre Consumer 2022
This is the second edition of the CCMA’s annual study, Voice of the Contact Centre Consumer.
Transforming the CX bereavement journey
Read an article by LifeLedger on transforming the CX bereavement journey.
Solving the Authentication Puzzle
Download the Solving the Authentication Puzzle report to discover the five discoveries for solving the authentication puzzle.
Embracing Double-Edged Customer Expectations
Download Calabrio’s e-book on Embracing Double-Edged Customer Expectations.
Watch A Contact Centre Vision: The Art of the Possible
Watch Martin Hill-Wilson lead the conversation to explore the art of the possible, to talk through a contact centre vision.