CX Director Report from Douglas Jackson
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
customer
Get out of Wrap: Stephen Yap – Research Director for the CCMA
Martin Teasdale interviews Dour very own Research Director Stephen Yap
How work-from-home can cut contact centre scheduling costs
Is ‘Microscheduling’ set to be a key service industry buzzword for 2021?
Martin Hill Wilson predicts the future in 90 seconds
Martin Hill Wilson explores what technology we should begin to explore
Watch – Driving Value from Customer Satisfaction in the Contact Centre
We hear from Capita and ServiceNow
How customer service responded to COVID-19
White paper from Sabio on the impact of the pandemic.
Mystery Calling: Dialling up your contact centre performance
Download this new Ipsos Views paper.
The UK National Contact Centre Awards 2020 are coming to you!
Register for the Virtual Ceremony
5 essential steps to enhancing interactions with AI
Critical factors to make your AI project a success!
CCMA Podcast: Quality monitoring crucial for wellbeing and CX
BPA Quality Director on QA and homeworking