Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
Martin Teasdale interviews Dour very own Research Director Stephen Yap
Is ‘Microscheduling’ set to be a key service industry buzzword for 2021?
Martin Hill Wilson explores what technology we should begin to explore
We hear from Capita and ServiceNow
White paper from Sabio on the impact of the pandemic.
Download this new Ipsos Views paper.
Register for the Virtual Ceremony
Critical factors to make your AI project a success!
BPA Quality Director on QA and homeworking