Download this guide to vulnerable customers in the contact centre from Voyc
Research from the CCMA, supported by Odigo, shows contact centres are imperative in building strong brand loyalty
Hybrid working is a major challenge right now which is why we have created a series of events running through to Sep, focusing on these issues.
Government guidance for people who work in or operate offices and contact centres.
Martin Teasdale interviews our very own Director of Awards, Jackie Pringle.
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
Martin Teasdale interviews our very own Research Director Stephen Yap
Is ‘Microscheduling’ set to be a key service industry buzzword for 2021?
Martin Hill Wilson explores what technology we should begin to explore
We hear from Capita and ServiceNow