Voice of the Industry: Contact Centre Response to COVID-19
Help get the voice of the contact centre industry heard by government. Take the survey.
Help get the voice of the contact centre industry heard by government. Take the survey.
Research programme to explore future direction of the industry
What makes your team tick? Puzzel reveals the results of its latest survey.
Is homeworking a viable route into the workplace for many living with a disability?
Our latest ‘Ask the Experts’ online event
CCMA Partner Sensee shares 20 quick tips on how to manage homeworkers.
8×8 has developed a series of ebooks to help contact centre operations that are serious about improving FCR.
The CCMA appoints ex-IPSOS Mori Director Stephen Yap as Research Director
The pandemic has brought new challenges in how to manage staff
The industry-leading report on call centre fraud from the experts in call-audio analysis and phone fraud detection.