CareerTalk with Tracy Kellaway
Leigh chats to Tracy Kellaway, Executive Director of Global Consumer Care Operations at The Estée Lauder Companies Inc. about her career
2022 CX Leaders’ Guide to Multilingual Support
Download ChatLingual’s 2022 CX Leaders’ Guide to Multilingual Support
CareerTalk with Jonathan Cowie
Leigh Hopwood chats to Jonathan Cowie, COO at Vivid Housing about Jonathan’s career path.
Watch: The Rise and Rise of Workplace Wellbeing
Catch up on our online seminar, The Rise and Rise of Workplace Wellbeing
LinkedIn Live with Jeanette Hunter, Jabra
Leigh Hopwood, chats with Jeanette Hunter as a contact centre specialist at Jabra, about her views on what’s happening in our world in 2022.
Voice of the Contact Centre Consumer 2022
This is the second edition of the CCMA’s annual study, Voice of the Contact Centre Consumer.
CareerTalk with Laura Farrell
Kate Law chats to Laura Farrell, Engagement Manager, CCMA about her career path that led to Laura joining the CCMA
Transforming the CX bereavement journey
Read an article by LifeLedger on transforming the CX bereavement journey.
The UK Contact Centre Salary and Skills Guide
Download the new UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
CareerTalk with Steven Lee
Leigh Hopwood chats to Steven Lee, Director of Consumer and Shopper Engagement EMEA, LEGO Group, about his career path and what’s important to him.