Working safely during coronavirus: Guidance from Step 4
The UK Government has just published updated guidance for the implementation of Step 4 to commence on 19 July.
Being agile in a hybrid contact centre environment
Access to the recording of the online seminar and the slides Capita presented.
The Evolution of the Contact Centre: Elevating the Front Line
How and why the contact centre has become elevated
Keeping workplaces safe as coronavirus (COVID-19) restrictions are eased
HSE guidance for keeping workplaces safe as coronavirus (COVID-19) restrictions are eased.
UK contact centres play key role in driving brand
Research from the CCMA, supported by Odigo, shows contact centres are imperative in building strong brand loyalty
Trust in a hybrid working model – Q&A
Some questions were raised that were not answered at the Trust in a hybrid working model seminar. Here are the answers.
Special Interest Group: Insurance
These round table events include industry insight and research, member case studies and discussions
Special Interest Group: Financial Services
Our Special Interest Group for senior leaders for the contact centre operation in a financial services organisation.
Good Practice Guide: How a digital workspace can be a customer experience differentiator
Download the Good Practice Guide
Voice of the Contact Centre Consumer 2021
The inaugural edition of CCMA’s annual research, the definitive source of consumer understanding for our industry.