Watch the Research Launch: Contact Centre Data: A Business Game-Changer
Watch Stephen Yap, CCMA Research Director, as he reveals our latest research exploring the use of contact centre data, kindly supported by Webhelp
CareerTalk with Pam Kallay
Leigh Hopwood chats to Pam Kallay, Vice President – Global Contact Centre Management at MasterCard all about Pam’s career.
Watch the Research Launch: Part 5 | Evolution of the Contact Centre
Watch our online seminar where we launch our latest research, Part 5 | Evolution of the Contact Centre
Part 5 | Evolution of the Contact Centre
Download Part 5 | The Evolution of the Contact Centre report to discover the five themes that will drive contact centre strategy in 2022 (and beyond)
Watch the Debate: Effective ways to increase contact centre efficiency
Watch our online seminar where we debate what the most effective ways are to increase efficiency in your operation.
Good Practice Guide: How intelligent automation can increase contact centre efficiency
Download the Good Practice Guide
Good Practice Guide: How intelligent automation can increase contact centre efficiency – Download
Download the Good Practice Guide
Five reasons to consider Business Process Outsourcing in 2022
In this article, Webhelp UK, looks at how this uncertainty is causing businesses to consider the benefits of BPO and how the right partner can help them navigate this challenging environment, working together to deliver what’s important – creating positive, valuable customer experiences.
How to select speech analytics software
Download for a clear three-stage process that will make it as simple as possible for you to choose the best speech analytics software for your particular needs.
UK National Contact Centre Awards – Toolkit – Download
Download the UK National Contact Centre Awards toolkit