Success Strategies for Contact Centre BPO
Discover the 8 proven success strategies for contact centre BPO’s to thrive in a competitive environment. Download the eBook now.
CareerTalk with Alf Rodway
Leigh Hopwood chats to Alfred Rodway, General Manager for Global Sales, Service and Litigation at Air France-KLM, about Alf’s career so far.
Watch: Voice of the Contact Centre Consumer 2024
What does the consumer really think about the contact centre and the service they receive? Catch up in our online seminar as we launch the Voice of the Contact Centre Consumer research.
Customer Experience Differentiation and Investment – What are the Top Priorities?
Discover what the top three priorities are in customer experience differentiation and investment.
CareerTalk with Alessandro Storer
Leigh Hopwood chats to Alessandro Storer, Head of Inclusion and Belonging at OVO, about Alessandro’s career so far.
LinkedIn Live with Spencer Brooks, The Knowledge Group (tkg)
Leigh Hopwood catches up with Spencer Brooks, Co-Founder and CEO at tkg, on the Contact Centre Outsourcing Summit 2024 and managing successful partnerships.
Reducing Contact Centre Employee Burnout: The Ultimate Guide
Download this eBook which takes a deep dive into the CCMA online seminar: Managing Work-life Balance for Productivity Gains.
Watch: Implications of Changing Consumer Confidence on Customer Contact
Watch our online seminar where we launched our latest research examining how consumer attitudes have changed.
LinkedIn Live with James Marscheider, evaluagent
Leigh Hopwood chats to James Marscheider, Chief Commercial Officer at evaluagent, about how Quality has evolved and how technology is impacting it.
Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken?
Leigh Hopwood, CEO at CCMA, reveals what it takes to be the best in the contact centre industry.