Watch seminar – The impact of COVID-19 on people policies
The pandemic has brought new challenges in how to manage staff
Pindrop 2019 Voice Intelligence Report
The industry-leading report on call centre fraud from the experts in call-audio analysis and phone fraud detection.
Change at the top at the CCMA
Ann-Marie Stagg is stepping back from her role as CEO and will hand the reins over to Leigh Hopwood
Support for Scotland, Wales and Northern Ireland
Support for easing the lockdown based for each region.
CCMA Podcast: The impact of COVID-19 on recruitment
MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry
Watch – CCMA Virtual Member Visit to BT Newcastle
Implementing an award winning culture programme
Watch seminar – Transitioning out of the crisis
Will it be out of the frying pan and into the fire?
Government Safer Workplace Guidance
Download the ‘Working safely during COVID-19 in offices and contact centres’ document here.
Get out of Wrap: How Ventrica CEO handled the coronavirus
Dino Forte, CEO at Ventrica, about how they moved 800 people to work from home.
Watch the homeworking seminar recording
Over 600 members joined us and homeworking specialists Sensee