Contact Centre Technology Report 2025
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre technology.
research
Bringing the Power of Data and Analytics to the Front Line
Download our research to to explore data and analytics in action on the front line, showing how both employees and customers can benefit.
Navigating the AI Seascape
Explore how you can navigate AI in the contact centre and where the greatest potential resides. Download the research now.
Voice of the Contact Centre Consumer 2024
Download our latest research to explore in more detail how consumer confidence and expectations of customer contact have evolved.
Implications of Changing Consumer Confidence on Customer Contact
Download our latest research to explore in more detail how consumer confidence and expectations of customer contact have evolved.
The UK Contact Centre Outsourcing Report 2024
Download the UK Contact Centre Outsourcing Report 2024 and dive into the UK contact centre outsourcing landscape.
Using Contact Centre Insights to Elevate CX and EX
Download the Research: Using Contact Centre Insights to Elevate Customer and Colleague Experience and find out how you can turn these insights into action.
Balancing Fighting Fraud with Customer Experience
Download the Research: Balancing Fighting Fraud with Customer Experience to understand how fraud is evolving and what contact centres are doing to stay ahead of fraudsters.
Unleashing Frontline Engagement and Productivity
Download the Research: Unleashing frontline engagement and productivity. 74% frontline contact centre workers are happy in their jobs…
Evolution of the Contact Centre – Summer 2023
Download the Evolution of the Contact Centre – Summer 2023 report to discover how our industry is adapting to the pressures of socio-economic challenges today.