The CCMA has been tracking how the contact centre is evolving during times of real change. Download the fourth part.
In this research we explore the landscape of the medium-sized business in the UK and look at how these businesses are currently serving their customers.
The inaugural edition of CCMA’s annual research, the definitive source of consumer understanding for our industry.
Download the report for more vital evidence to support your decisions on the future of your operating model.
Download the report to explore how contact centres are managing through this tumultuous period.
A three part in-depth study into a sector in transformation
Peninsula have provided some of the emerging HR challenges with members in recent weeks. We thought we would share their advice here.
Research into consumers’ attitudes towards chatbots reveals trust gap.
Landmark study into the growing need for omni-channel contact strategies.
Results of our survey with the Department of Business, Energy and Industrial Strategy