Working safely during coronavirus: Guidance from Step 4
The UK Government has just published updated guidance for the implementation of Step 4 to commence on 19 July.
The UK Government has just published updated guidance for the implementation of Step 4 to commence on 19 July.
Access to the recording of the online seminar and the slides Capita presented.
How and why the contact centre has become elevated
HSE guidance for keeping workplaces safe as coronavirus (COVID-19) restrictions are eased.
Research from the CCMA, supported by Odigo, shows contact centres are imperative in building strong brand loyalty
Some questions were raised that were not answered at the Trust in a hybrid working model seminar. Here are the answers.
Download the Good Practice Guide
The inaugural edition of CCMA’s annual research, the definitive source of consumer understanding for our industry.
Download the Good Practice Guide
How L&D professionals can get access to funds to support the development of their teams.