Join the CCMA

It’s really easy to join the CCMA community. There are membership packages to suit the size of your contact centre operation – simply determine which package applies from the table below, fill in the form and arrange payment. You can then take full advantage of your corporate membership. Your membership will take effect once payment has been confirmed. Membership is not transferrable.

Membership is only open to the user community who have a UK based contact centre. Individual membership is available to those individuals who are involved in interim contact centre management – please contact us for details. Membership is not available to suppliers, consultants, vendors, or solution providers.

Membership Packages

 Main benefits include

Size of contact centre

Delegate places1

Annual fee2
  • Visits to other contact centres
  • Seminars on the latest trends
  • Discounts on training courses
  • Attend the UK National Contact Centre Conference
  • Join Special Interest Groups
  • Access to the Member Hotline
  • Advertise your job vacancies
 Up to 50 seats  2 £400
50-200 seats 3 £550
200 + seats 4 £800
Multi-site3 6 £1,500
1. The number of free places you are able to book at each free member event.
2. Prices exclude VAT.
3. Multi-site includes up to 3 sites. Contact us to discuss discounts for additional operations.

Application form

Main contact centre address:

Name and address for invoice if different from above:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Contact us

If you have any queries about applying, or would just like to talk the options through with someone first, please get in touch:

Tel: 0333 939 9964
Email: info@ccma.org.uk