Public Sector Customer Experience Predictions for 2023
As organisations start implementing their strategies for 2023 there will be a common theme underpinning their vision and direction, technology, and transformation.
News
Hybrid Working Series
Hybrid working is a major challenge right now which is why we have created a series of events and insight content pieces around it.
Emerging HR Challenges
Peninsula have provided some of the emerging HR challenges with members in recent weeks. We thought we would share their advice here.
Letter to CCMA members from BEIS
From Nadhim Zahawi MP, Minister for Business and Industry, to the contact centre industry
Winners of the UK National Contact Centre Awards 2020 announced
Watch the replay of the virtual ceremony