Good Practice Guide: A Good Practice Guide to Contact Centre Outsourcing – Download
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Good Practice Guide: A Good Practice Guide to Contact Centre Outsourcing
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Good Practice Guide: How Remote Collaboration can help Attrition
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Ask the Experts: Outsourcing your Contact Centre Operation
The strategies, measures and tools that organisations should consider to better manage health and wellbeing in a hybrid contact centres.
Supporting Vulnerable Customers in the Contact Centre
In this research we explore Supporting Vulnerable Customers in the Contact Centre
Enabling contact centre advisors in 2022 and beyond
Download the findings from this ground-breaking research initiative
Managing Health & Wellbeing in a Hybrid Working Contact Centre
The strategies, measures and tools that organisations should consider to better manage health and wellbeing in a hybrid contact centres.
Inclusion and equity in a hybrid call centre model
What does it really feel like to work in a hybrid environment?
Planning contact centre resources in a hybrid model
The potential to work more flexible shift patterns and in remote locations has thrown resource planning into a new era.
Hybrid Working Series
Hybrid working is a major challenge right now which is why we have created a series of events and insight content pieces around it.