Members of the CCMA get free access to many events throughout the year – you can see our upcoming events below.

Our member visits are held bi-monthly at a member site and focus sharing ideas relating to a specific area of best practice. Our seminars are half day events that focus on a specific industry challenge or trend and offer the opportunity to hear from industry experts as well as member cast studies and the opportunity for round table discussions. Our annual conference (the UK National Contact Centre Conference) takes place in London every November and focuses on longer term trends and developments in our industry.

Members are also invited throughout the year to exclusive networking dinners, breakfast briefings and Special Interest Group (SIG) meetings. Make sure you are registered to receive our monthly newsletter to ensure that you receive details of all of our events.

Digital events are popular within the contact centre industry so here at the CCMA we provide a variety of online events from podcasts to online SIG meetings, digital site visits to promoting relevant webinars to members.

SIG - Housing: November 2023
Date: Wed 29 Nov 2023
Where: Online

SIG - Complaints Management: December 2023
Date: Fri 1 Dec 2023
Where: Online

Operational Optimisation
Date: Tue 5 Dec 2023
Where: Coventry

SIG - Quality Management: December 2023
Date: Tue 5 Dec 2023
Where: Online

SIG: The People Agenda: December 2023
Date: Wed 6 Dec 2023
Where: Online

AI: The Real Picture
Date: Thu 7 Dec 2023
Where: Online

Best Practice Visit to Severn Trent
Date: Wed 31 Jan 2024
Where: Coventry

Best Practice Visit to IG
Date: Wed 28 Feb 2024
Where: London

Best Practice Visit to Specsavers
Date: Wed 22 May 2024
Where: Nottingham