Events

Members of the CCMA get free access to many events throughout the year – you can see our upcoming events below.

Our member visits are held every month at a member site and focus sharing ideas relating to a specific area of best practice. Our seminars are half day events that focus on a specific industry challenge or trend and offer the opportunity to hear from industry experts as well as member cast studies and the opportunity for round table discussions. Our annual conference (the UK National Contact Centre Conference) takes place in London every November and focuses on longer term trends and developments in our industry.

Members are also invited throughout the year to exclusive networking dinners, breakfast briefings and Special Interest Group (SIG) meetings. Make sure you are registered to receive our monthly newsletter to ensure that you receive details of all of our events.

Member Visit to Team Knowhow

Date: Thu 20 Jun 2019
Where: Sheffield

Complaints Management Seminar

Date: Thu 4 Jul 2019
Where: London

Member Visit to Metro Bank

Date: Wed 24 Jul 2019
Where: London

Member Visit to Hermes

Date: Thu 8 Aug 2019
Where: Leeds

Member Seminar

Date: Wed 11 Sep 2019
Where: London

Member Visit to Dyson

Date: Thu 17 Oct 2019
Where: Wiltshire

2019 UK National Contact Centre Conference

Date: Wed 6 Nov 2019
Where: The British Library