Events

Members of the CCMA get free access to many events throughout the year – you can see our upcoming events below.

Our member visits are held bi-monthly at a member site and focus sharing ideas relating to a specific area of best practice. Our seminars are half day events that focus on a specific industry challenge or trend and offer the opportunity to hear from industry experts as well as member cast studies and the opportunity for round table discussions. Our annual conference (the UK National Contact Centre Conference) takes place in London every November and focuses on longer term trends and developments in our industry.

Members are also invited throughout the year to exclusive networking dinners, breakfast briefings and Special Interest Group (SIG) meetings. Make sure you are registered to receive our monthly newsletter to ensure that you receive details of all of our events.

Digital events are popular within the contact centre industry so here at the CCMA we provide a variety of online events from podcasts to online SIG meetings, digital site visits to promoting relevant webinars to members.

SIG - Retail: July 2022
Date: Tue 12 Jul 2022
Where: Online

SIG: The People Agenda: July
Date: Fri 15 Jul 2022
Where: Online

SIG - Insurance: July 2022
Date: Tue 19 Jul 2022
Where: London

Part 6 | Evolution of the Contact Centre
Date: Wed 20 Jul 2022
Where: Online

Best Practice Visit with Vodafone
Date: Thu 21 Jul 2022
Where: Stoke

SIG - Quality Management: July
Date: Fri 22 Jul 2022
Where: Online

SIG - Complaints Management: September
Date: Tue 6 Sep 2022
Where: Online

SIG - Housing: September 2022
Date: Wed 7 Sep 2022
Where: Online

SIG - Quality Management: September
Date: Tue 13 Sep 2022
Where: Online

Building on Resilience
Date: Wed 14 Sep 2022
Where: Bristol

SIG - Energy & Utilities: September
Date: Tue 20 Sep 2022
Where: Online

SIG - Financial Services: September
Date: Thu 22 Sep 2022
Where: Online

SIG: The People Agenda: September
Date: Tue 27 Sep 2022
Where: Online

SIG - Technology: September
Date: Thu 29 Sep 2022
Where: Online

SIG - Retail: October 2022
Date: Wed 19 Oct 2022
Where: London

SIG - Insurance: October 2022
Date: Thu 20 Oct 2022
Where: Online

SIG - Housing: November 2022
Date: Wed 2 Nov 2022
Where: Online

SIG - Complaints Management: November
Date: Thu 3 Nov 2022
Where: Online

Doing More with Less
Date: Wed 9 Nov 2022
Where: Scotland

SIG - Energy & Utilities: November
Date: Tue 15 Nov 2022
Where: Online

SIG - Quality Management: November
Date: Thu 17 Nov 2022
Where: Online

SIG - Travel & Leisure: November
Date: Thu 24 Nov 2022
Where: Online

SIG - Financial Services: November
Date: Tue 29 Nov 2022
Where: Online

SIG - Technology: December
Date: Thu 1 Dec 2022
Where: Online

Creating a Culture for the Future
Date: Wed 7 Dec 2022
Where: London

SIG: The People Agenda: December
Date: Wed 7 Dec 2022
Where: Online