Members of the CCMA get free access to many events throughout the year – you can see our upcoming events below.

Our member visits are held bi-monthly at a member site and focus sharing ideas relating to a specific area of best practice. Our seminars are half day events that focus on a specific industry challenge or trend and offer the opportunity to hear from industry experts as well as member cast studies and the opportunity for round table discussions. Our annual conference (the UK National Contact Centre Conference) takes place in London every November and focuses on longer term trends and developments in our industry.

Members are also invited throughout the year to exclusive networking dinners, breakfast briefings and Special Interest Group (SIG) meetings. Make sure you are registered to receive our monthly newsletter to ensure that you receive details of all of our events.

Member Visit to Virgin Holidays

Date: Wed 26 Feb 2020
Where: Crawley

CCMA Member Seminar – March, London

Date: Thu 5 Mar 2020
Where: London

Member Visit to Moneypenny

Date: Wed 11 Mar 2020
Where: Wrexham

Complaints Management Seminar

Date: Tue 21 Apr 2020
Where: London

Member Visit to BT Newcastle

Date: Thu 21 May 2020
Where: Newcastle

Member Visit to LEGO

Date: Wed 8 Jul 2020
Where: Slough

2020 UK National Contact Centre Conference

Date: Tue 3 Nov 2020
Where: The British Library