Events

Members of the CCMA get free access to many events throughout the year – you can see our upcoming events below.

Our member visits are held bi-monthly at a member site and focus sharing ideas relating to a specific area of best practice. Our seminars are half day events that focus on a specific industry challenge or trend and offer the opportunity to hear from industry experts as well as member cast studies and the opportunity for round table discussions. Our annual conference (the UK National Contact Centre Conference) takes place in London every November and focuses on longer term trends and developments in our industry.

Members are also invited throughout the year to exclusive networking dinners, breakfast briefings and Special Interest Group (SIG) meetings. Make sure you are registered to receive our monthly newsletter to ensure that you receive details of all of our events.

Digital events are popular within the contact centre industry so here at the CCMA we provide a variety of online events from podcasts to online SIG meetings, digital site visits to promoting relevant webinars to members.

Quality Management: June
Date: Thu 17 Jun 2021
Where: Online

Technology: June
Date: Fri 18 Jun 2021
Where: Online

Financial Services: June
Date: Tue 29 Jun 2021
Where: Online

The People Agenda: July
Date: Fri 9 Jul 2021
Where: Online

Retail: July 2021
Date: Tue 13 Jul 2021
Where: Online

Quality Management: August
Date: Tue 3 Aug 2021
Where: Online

Housing: August 2021
Date: Fri 13 Aug 2021
Where: Online

The People Agenda: September
Date: Tue 7 Sep 2021
Where: Online

Energy & Utilities: September
Date: Tue 7 Sep 2021
Where: Online

Complaints Management: September
Date: Wed 8 Sep 2021
Where: Online

Insurance: September 2021
Date: Fri 10 Sep 2021
Where: Online

Technology: September
Date: Tue 14 Sep 2021
Where: Online

Retail: September 2021
Date: Thu 23 Sep 2021
Where: Online

Housing: October 2021
Date: Wed 20 Oct 2021
Where: Online

Financial Services: November
Date: Thu 4 Nov 2021
Where: Online

Insurance: November 2021
Date: Wed 10 Nov 2021 - Fri 10 Dec 2021
Where: Online

Energy & Utilities: November
Date: Tue 30 Nov 2021
Where: Online

Date: Mon 6 Dec 2021
Where: Online

Complaints Management: December
Date: Wed 8 Dec 2021
Where: Online

Quality Management: December
Date: Wed 15 Dec 2021
Where: Online