Members of the CCMA get free access to many events throughout the year – you can see our upcoming events below.

Our member visits are held bi-monthly at a member site and focus sharing ideas relating to a specific area of best practice. Our seminars are half day events that focus on a specific industry challenge or trend and offer the opportunity to hear from industry experts as well as member cast studies and the opportunity for round table discussions. Our annual conference (the UK National Contact Centre Conference) takes place in London every November and focuses on longer term trends and developments in our industry.

Members are also invited throughout the year to exclusive networking dinners, breakfast briefings and Special Interest Group (SIG) meetings. Make sure you are registered to receive our monthly newsletter to ensure that you receive details of all of our events.

Digital events are popular within the contact centre industry so here at the CCMA we provide a variety of online events from podcasts to online SIG meetings, digital site visits to promoting relevant webinars to members.

2021 UK National Contact Centre Conference
Date: Tue 2 Nov 2021
Where: Online

SIG - Financial Services: November
Date: Wed 10 Nov 2021
Where: Online

SIG - Insurance: December 2021
Date: Wed 1 Dec 2021
Where: London

SIG - The People Agenda: December 2021
Date: Fri 3 Dec 2021
Where: Online

SIG - Complaints Management: December
Date: Wed 8 Dec 2021
Where: Online

SIG - Energy & Utilities: December
Date: Thu 9 Dec 2021
Where: Online

SIG - Housing: December 2021
Date: Tue 14 Dec 2021
Where: Online

SIG - Quality Management: December 2021
Date: Wed 15 Dec 2021
Where: Online

SIG - Technology: January 2022
Date: Thu 13 Jan 2022
Where: Online