Members of the CCMA get free access to many events throughout the year – you can see our upcoming events below.

Our member visits are held bi-monthly at a member site and focus sharing ideas relating to a specific area of best practice. Our seminars are half day events that focus on a specific industry challenge or trend and offer the opportunity to hear from industry experts as well as member cast studies and the opportunity for round table discussions. Our annual conference (the UK National Contact Centre Conference) takes place in London every November and focuses on longer term trends and developments in our industry.

Members are also invited throughout the year to exclusive networking dinners, breakfast briefings and Special Interest Group (SIG) meetings. Make sure you are registered to receive our monthly newsletter to ensure that you receive details of all of our events.

Digital events are popular within the contact centre industry so here at the CCMA we provide a variety of online events from podcasts to online SIG meetings, digital site visits to promoting relevant webinars to members.

SIG - Insurance: September 2021
Date: Wed 22 Sep 2021
Where: Online

SIG - Retail: September 2021
Date: Thu 23 Sep 2021
Where: London

Quarterly Member Online Seminar: Focus on Operations
Date: Wed 29 Sep 2021
Where: Online on Zoom

SIG - Technology: September
Date: Thu 30 Sep 2021
Where: Online

In Search of Effortless Customer Experiences
Date: Thu 30 Sep 2021
Where: Online

SIG - Quality Management: October
Date: Tue 5 Oct 2021
Where: Online

SIG - Energy & Utilities: October
Date: Thu 7 Oct 2021
Where: Nottingham

SIG - Travel & Leisure: October
Date: Tue 12 Oct 2021
Where: Online

SIG - Financial Services: November
Date: Wed 10 Nov 2021
Where: Online

SIG - Complaints Management: December
Date: Wed 8 Dec 2021
Where: Online