Members of the CCMA get free access to many events throughout the year – you can see our upcoming events below.

Our member visits are held bi-monthly at a member site and focus sharing ideas relating to a specific area of best practice. Our seminars are half day events that focus on a specific industry challenge or trend and offer the opportunity to hear from industry experts as well as member cast studies and the opportunity for round table discussions. Our annual conference (the UK National Contact Centre Conference) takes place in London every November and focuses on longer term trends and developments in our industry.

Members are also invited throughout the year to exclusive networking dinners, breakfast briefings and Special Interest Group (SIG) meetings. Make sure you are registered to receive our monthly newsletter to ensure that you receive details of all of our events.

Digital events are popular within the contact centre industry so here at the CCMA we provide a variety of online events from podcasts to online SIG meetings, digital site visits to promoting relevant webinars to members.

Special Interest Group: Housing
Date: Thu 11 Mar 2021
Where: Online

The Great Debate: Voice v Digital
Date: Fri 12 Mar 2021
Where: Online

Special Interest Group: Technology
Date: Fri 19 Mar 2021
Where: Online

Special Interest Group: Quality Management
Date: Tue 23 Mar 2021
Where: Online

Leading your teams through change
Date: Thu 25 Mar 2021
Where: Online

Special Interest Group: Retail
Date: Thu 29 Apr 2021
Where: Online

Special Interest Group: Insurance
Date: Tue 18 May 2021
Where: Online

Special Interest Group: Complaints Management
Date: Wed 19 May 2021
Where: Online