Founded in 1994, the CCMA is the longest established association representing the contact centre industry in the UK.

To celebrate our anniversary we’ve taken a look back at our industry over the last quarter century and created an infographic, video and ebook. Get them here.

What’s Coming Up?

Member Events

Members are invited to visit award-winning contact centres to learn more about the operation, and attend seminars and conferences with their peers – all free of charge.

Q1 2020 Seminar

Date: Tue 11 Feb 2020
Where: London

Member Visit to Virgin Holidays

Date: Wed 26 Feb 2020
Where: Crawley

Member Seminar - March 2020

Date: Thu 5 Mar 2020
Where: London

2020 UK National Contact Centre Conference

Date: Tue 3 Nov 2020
Where: The British Library

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

In-house Training Courses

Date: Tue 1 Jan 2019 - Tue 31 Dec 2019
Where: Your offices

Operational Coaching Skills and Techniques

Date: Tue 10 Mar 2020
Where: Manchester

Latest Insight