The CCMA is the longest established association representing the contact centre industry in the UK.

Large or small, your contact centre team can benefit from opportunities to network with industry professionals, share best practice, and improve skills and knowledge through specialist training.

What’s Coming Up?

Member Visits

Members are invited to visit award-winning contact centres to learn more about the operation – all free of charge.

Member Visit to Ombudsman Services

Date: Thu 27 Sep 2018
Where: Warrington

Member Visit to Santander

Date: Tue 9 Oct 2018
Where: Glasgow

Member Visit to Moneypenny

Date: Tue 20 Nov 2018
Where: Wrexham

Seminars &

Learning and networking is freely available at regular seminars and the annual conference.

Complaints Management Seminar

Date: Thu 19 Jul 2018
Where: London

Seminar: Knowledge Management

Date: Thu 6 Sep 2018
Where: London

2018 UK National Contact Centre Conference

Date: Thu 8 Nov 2018
Where: The British Library

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Operational Coaching Skills and Techniques

Date: Tue 25 Sep 2018
Where: London

Planning and Organising for Team Managers

Date: Tue 23 Oct 2018
Where: London

Not a member? Join today

It’s quick and simple to join and you get immediate access to a host of benefits.

If you work in the industry then being a member is a definite must.

Call Centre Manager, Metro Bank

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