For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.

What’s Coming Up?

Events

Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

Contact Centre Predictions for 2025 and Beyond
Date: Thu 16 Jan 2025
Where: Online

Multi-Channel Optimised Service
Date: Thu 30 Jan 2025
Where: Southend-On-Sea

Great CX: How?
Date: Wed 26 Feb 2025
Where: London

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Coaching with Confidence
Date: Wed 8 Jan 2025 - Thu 9 Jan 2025
Where: Online

Advanced Empathy
Date: Thu 9 Jan 2025
Where: Online

AI Deployment - Taking the First Steps
Date: Tue 14 Jan 2025
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.