Founded in 1994, the CCMA is the longest established association representing the contact centre industry in the UK.
To celebrate our anniversary we’ve taken a look back at our industry over the last quarter century and created an infographic, video and ebook. Get them here.
Members are invited to visit award-winning contact centres to learn more about the operation, and attend seminars and conferences with their peers – all free of charge.
Date: Wed 8 Jan 2020
Where: Manchester
Date: Tue 11 Feb 2020
Where: London
Date: Wed 26 Feb 2020
Where: Crawley
Date: Thu 5 Mar 2020
Where: London
Date: Tue 3 Nov 2020
Where: The British Library
A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.
Date: Tue 1 Jan 2019 - Tue 31 Dec 2019
Where: Your offices
Date: Tue 21 Jan 2020
Where: London
Date: Tue 10 Mar 2020
Where: Manchester
