Founded in 1994, the CCMA is the longest established association representing the contact centre industry in the UK.

To celebrate our anniversary we’ve taken a look back at our industry over the last quarter century and created an infographic, video and ebook. Get them here.

What’s Coming Up?

Member Visits

Members are invited to visit award-winning contact centres to learn more about the operation – all free of charge.

Member Visit to Swinton Insurance

Date: Tue 19 Feb 2019
Where: Manchester

Member Visit to Shop Direct

Date: Wed 20 Mar 2019
Where: Liverpool

Seminars &
Conferences

Learning and networking is freely available at regular seminars and the annual conference.

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Not a member? Join today

It’s quick and simple to join and you get immediate access to a host of benefits.

If you work in the industry then being a member is a definite must.

Call Centre Manager, Metro Bank

Latest Insight