For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

What’s Coming Up?

Member Events

Members are invited to visit award-winning contact centres, attend seminars and conferences and participate in digital events – all free of charge.

Contact Centre Homeworking in 2021
Date: Wed 14 Oct 2020
Where: Online

2020 UK National Contact Centre Conference
Date: Tue 3 Nov 2020
Where: Online

Virtual Member Event: PerfectHome
Date: Wed 11 Nov 2020
Where: Online

Part 2: Evolution of the Contact Centre
Date: Wed 18 Nov 2020
Where: Online

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Introduction to Resource Planning
Date: Tue 20 Oct 2020 - Thu 22 Oct 2020
Where: Online

Building empathy with customers
Date: Fri 23 Oct 2020
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.