For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.

What’s Coming Up?


Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

Strategies for Employee Engagement
Date: Tue 17 Sep 2024
Where: Bristol

The UK National Contact Centre Conference
Date: Wed 2 Oct 2024
Where: London

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Introduction to Resource Planning
Date: Tue 3 Sep 2024 - Wed 4 Sep 2024
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 5 Sep 2024
Where: Online

Better Complaint Responses
Date: Tue 10 Sep 2024
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.