For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.

What’s Coming Up?

Events

Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

Great CX: How?
Date: Wed 26 Feb 2025
Where: London

Best Practice Visit to Motorway
Date: Thu 27 Feb 2025
Where: Brighton

Proactive Contact = CX and Efficiency
Date: Thu 27 Feb 2025
Where: Online

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Resource Planning for Team Leaders
Date: Tue 18 Feb 2025 - Wed 19 Feb 2025
Where: Online

Effective Performance Management
Date: Wed 19 Feb 2025 - Thu 20 Feb 2025
Where: Online

Better Complaint Responses
Date: Tue 4 Mar 2025
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.