For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

What’s Coming Up?

Member Events

Members are invited to visit award-winning contact centres, attend seminars and conferences and participate in digital events – all free of charge.

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Managing Change in the Contact Centre
Date: Wed 16 Jun 2021
Where: Online

Developing Resource Planning Skills
Date: Tue 22 Jun 2021 - Thu 24 Jun 2021
Where: Online

Emotional Intelligence in the Contact Centre
Date: Wed 23 Jun 2021
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.