For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

What’s Coming Up?

Member Events

Members are invited to visit award-winning contact centres, attend seminars and conferences and participate in digital events – all free of charge.

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Managing Change in the Contact Centre
Date: Wed 21 Apr 2021
Where: Online

Building Empathy with Customers
Date: Thu 22 Apr 2021
Where: Online

Effective Performance Management
Date: Tue 27 Apr 2021
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.