For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.

What’s Coming Up?

Events

Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

How Do You Compare with CCMA Benchmark?
Date: Thu 19 Jun 2025
Where: Online

Contact Centre Strategy Summit
Date: Thu 3 Jul 2025
Where: Manchester

SIG - Team Leader & Manager (TLM): Jul 2025
Date: Mon 14 Jul 2025
Where: Online

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Effective Performance Management
Date: Wed 18 Jun 2025 - Thu 19 Jun 2025
Where: Online

Resource Planning for Team Leaders
Date: Tue 24 Jun 2025 - Wed 25 Jun 2025
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.