Founded in 1994, the CCMA is the longest established association representing the contact centre industry in the UK.

To celebrate our anniversary we’ve taken a look back at our industry over the last quarter century and created an infographic, video and ebook. Get them here.

What’s Coming Up?

Member Visits

Members are invited to visit award-winning contact centres to learn more about the operation – all free of charge.

Member Visit to Dyson

Date: Thu 17 Oct 2019
Where: Wiltshire

Member Visit to Sage

Date: Tue 19 Nov 2019
Where: Newcastle

Member Visit to Echo Managed Services

Date: Thu 5 Dec 2019
Where: Walsall

Seminars &
Conferences

Learning and networking is freely available at regular seminars and the annual conference.

Complaints Management Seminar

Date: Wed 9 Oct 2019
Where: London

Seminar: Contact Centre Benchmarking

Date: Wed 4 Dec 2019
Where: London

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Latest Insight