For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

What’s Coming Up?

Member Events

Members are invited to visit award-winning contact centres, attend seminars and conferences and participate in digital events – all free of charge.

The Great Debate: Employed v Gig Model
Date: Thu 29 Oct 2020
Where: Online

2020 UK National Contact Centre Conference
Date: Tue 3 Nov 2020
Where: Online

Special Interest Group: GI Roundtable
Date: Tue 10 Nov 2020
Where: Online

Member Story: PerfectHome
Date: Wed 11 Nov 2020
Where: Online

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Creating a Great Team
Date: Wed 11 Nov 2020 - Thu 12 Nov 2020
Where: Online

Building empathy with customers
Date: Thu 19 Nov 2020
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.