Founded in 1994, the CCMA is the longest established association representing the contact centre industry in the UK.

To celebrate our anniversary we’ve taken a look back at our industry over the last quarter century and created an infographic, video and ebook. Get them here.

What’s Coming Up?

Member Events

Members are invited to visit award-winning contact centres to learn more about the operation, and attend seminars and conferences with their peers – all free of charge.

Seminar: Contact Centre Benchmarking

Date: Wed 4 Dec 2019
Where: London

Member Visit to Echo Managed Services

Date: Thu 5 Dec 2019
Where: Walsall

Complaints Management Seminar

Date: Wed 8 Jan 2020
Where: Manchester

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Operational Coaching Skills and Techniques

Date: Wed 4 Dec 2019
Where: Manchester

Latest Insight