Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.

For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

Latest Insight

CCMA Podcasts

What’s Coming Up?

Member Events

Members are invited to visit award-winning contact centres, attend seminars and conferences and participate in digital events – all free of charge.

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

In-house Training Courses
Date: Wed 1 Jan 2020 - Thu 31 Dec 2020
Where: Your offices

Operational Coaching Skills and Techniques
Date: Tue 8 Sep 2020
Where: London