For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

What’s Coming Up?

Member Events

Members are invited to visit award-winning contact centres, attend seminars and conferences and participate in digital events – all free of charge.

Quarterly Member Online Seminar: Focus on Operations
Date: Wed 29 Sep 2021
Where: Online on Zoom

In Search of Effortless Customer Experiences
Date: Thu 30 Sep 2021
Where: Online

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Effective Performance Management
Date: Mon 20 Sep 2021 - Wed 22 Sep 2021
Where: Online

Introduction to Resource Planning
Date: Tue 21 Sep 2021 - Thu 23 Sep 2021
Where: Online

Strategic Thinking
Date: Tue 28 Sep 2021
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.