For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.

What’s Coming Up?

Events

Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

The Journey to Automation in QA
Date: Thu 24 Oct 2024
Where: Online

CCMA Contact Centre Technology Summit
Date: Wed 13 Nov 2024
Where: Manchester

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Written Communication Skills
Date: Wed 16 Oct 2024
Where: Online

Feedback Skills
Date: Thu 17 Oct 2024
Where: Online

Better Complaint Responses
Date: Tue 22 Oct 2024
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.