Dealing with the impact of coronavirus
To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.
For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.
Latest Insight
CCMA Podcasts
What’s Coming Up?
Member Events
Members are invited to visit award-winning contact centres, attend seminars and conferences and participate in digital events – all free of charge.
Date: Wed 3 Jun 2020
Where: Online
Where: Online
Date: Wed 10 Jun 2020
Where: Online
Where: Online
Date: Wed 17 Jun 2020
Where: Online
Where: Online
Training Courses
A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.
Date: Wed 1 Jan 2020 - Thu 31 Dec 2020
Where: Your offices
Where: Your offices
Date: Tue 4 Aug 2020
Where: London
Where: London
Date: Tue 8 Sep 2020
Where: London
Where: London
