For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.
What’s Coming Up?
Events
Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.
Date: Tue 24 Feb 2026
Where: Westminster City Council, London
Where: Westminster City Council, London
Date: Wed 25 Feb 2026
Where: Livingston
Where: Livingston
Date: Tue 3 Mar 2026
Where: Manchester
Where: Manchester
Training Courses
A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.
Date: Wed 18 Feb 2026 - Thu 19 Feb 2026
Where: Online
Where: Online
Date: Tue 24 Feb 2026
Where: Online
Where: Online
Date: Thu 5 Mar 2026
Where: Online
Where: Online
Latest Insight
