Founded in 1994, the CCMA is the longest established association representing the contact centre industry in the UK.

To celebrate our anniversary we’ve taken a look back at our industry over the last quarter century and created an infographic, video and ebook. Get them here.

What’s Coming Up?

Member Visits

Members are invited to visit award-winning contact centres to learn more about the operation – all free of charge.

Member Visit to Team Knowhow

Date: Thu 20 Jun 2019
Where: Sheffield

Member Visit to Metro Bank

Date: Wed 24 Jul 2019
Where: London

Member Visit to Hermes

Date: Thu 8 Aug 2019
Where: Leeds

Seminars &

Learning and networking is freely available at regular seminars and the annual conference.

Complaints Management Seminar

Date: Thu 4 Jul 2019
Where: London

Member Seminar

Date: Wed 11 Sep 2019
Where: London

2019 UK National Contact Centre Conference

Date: Wed 6 Nov 2019
Where: The British Library

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

The Planner’s Introduction to Resource Planning

Date: Tue 18 Jun 2019
Where: Manchester

Planning and Organising for Team Managers

Date: Thu 18 Jul 2019
Where: London

Operational Coaching Skills and Techniques

Date: Tue 24 Sep 2019
Where: London

Latest Insight