Founded in 1994, the CCMA is the longest established association representing the contact centre industry in the UK.

To celebrate our anniversary we’ve taken a look back at our industry over the last quarter century and created an infographic, video and ebook. Get them here.

What’s Coming Up?

Member Visits

Members are invited to visit award-winning contact centres to learn more about the operation – all free of charge.

Member Visit to Home Group

Date: Tue 30 Apr 2019
Where: Newcastle

Member Visit to Booking.com NOW FULLY BOOKED

Date: Thu 9 May 2019
Where: Cambridge

Member Visit to Team Knowhow

Date: Thu 20 Jun 2019
Where: Sheffield

Seminars &
Conferences

Learning and networking is freely available at regular seminars and the annual conference.

Complaints Management Seminar

Date: Tue 9 Apr 2019
Where: London

2019 UK National Contact Centre Conference

Date: Wed 6 Nov 2019
Where: The British Library

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Operational Coaching Skills and Techniques

Date: Thu 4 Apr 2019
Where: London

Resource Planning for Team Leaders

Date: Wed 22 May 2019
Where: London

Not a member? Join today

It’s quick and simple to join and you get immediate access to a host of benefits.

If you work in the industry then being a member is a definite must.

Call Centre Manager, Metro Bank

Latest Insight