For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.

What’s Coming Up?

Events

Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

CCMA Contact Centre Technology Summit
Date: Wed 13 Nov 2024
Where: Manchester

Creating Personal Development Pathways
Date: Tue 19 Nov 2024
Where: Stoke-on-Trent

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Upskilling in Customer Empathy
Date: Wed 6 Nov 2024
Where: Online

Developing your Emotional Intelligence
Date: Thu 7 Nov 2024
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.