For over 25 years the CCMA has been the longest established association representing the contact centre industry in the UK.

What’s Coming Up?

Member Events

Members are invited to visit award-winning contact centres to learn more about the operation, and attend seminars and conferences with their peers – all free of charge.

Member Visit to Virgin Holidays

Date: Wed 26 Feb 2020
Where: Crawley

CCMA Member Seminar – March, London

Date: Thu 5 Mar 2020
Where: London

Member Visit to Moneypenny

Date: Wed 11 Mar 2020
Where: Wrexham

Complaints Management Seminar

Date: Tue 21 Apr 2020
Where: London

Member Visit to BT Newcastle

Date: Thu 21 May 2020
Where: Newcastle

Member Visit to LEGO

Date: Wed 8 Jul 2020
Where: Slough

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

In-house Training Courses

Date: Wed 1 Jan 2020 - Thu 31 Dec 2020
Where: Your offices

Operational Coaching Skills and Techniques

Date: Tue 10 Mar 2020
Where: Manchester

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