The CCMA is the longest established association representing the contact centre industry in the UK.

Large or small, your contact centre team can benefit from opportunities to network with industry professionals, share best practice, and improve skills and knowledge through specialist training.

What’s Coming Up?

Member Visits

Members are invited to visit award-winning contact centres to learn more about the operation – all free of charge.

Member Visit to NewDay

Date: Wed 30 May 2018
Where: Leeds

Member Visit to OVO Energy

Date: Tue 19 Jun 2018
Where: Bristol

Member Visit to John Lewis

Date: Wed 4 Jul 2018
Where: Didsbury

Seminars &
Conferences

Learning and networking is freely available at regular seminars and the annual conference.

Seminar: Maximising Productivity with AI

Date: Tue 15 May 2018
Where: The Brewery, London

Seminar: Knowledge Management

Date: Thu 6 Sep 2018
Where: London

2018 UK National Contact Centre Conference

Date: Thu 8 Nov 2018
Where: The British Library

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Accelerating Digital Customer Service

Date: Tue 22 May 2018
Where: London

Planning and Organising for Team Managers

Date: Tue 12 Jun 2018
Where: London

Not a member? Join today

It’s quick and simple to join and you get immediate access to a host of benefits.

If you work in the industry then being a member is a definite must.

Call Centre Manager, Metro Bank

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