The CCMA is the longest established association representing the contact centre industry in the UK.

Large or small, your contact centre team can benefit from opportunities to network with industry professionals, share best practice, and improve skills and knowledge through specialist training.

What’s Coming Up?

Seminars &
Conferences

Learning and networking is freely available at regular seminars and the annual conference.

2018 UK National Contact Centre Conference

Date: Thu 8 Nov 2018
Where: The British Library

Seminar: Wellbeing and Diversity

Date: Thu 6 Dec 2018
Where: London

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Not a member? Join today

It’s quick and simple to join and you get immediate access to a host of benefits.

If you work in the industry then being a member is a definite must.

Call Centre Manager, Metro Bank

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