For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.

What’s Coming Up?


Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

Voice of the Contact Centre Consumer 2024
Date: Thu 6 Jun 2024
Where: Online

Adapt. Improve. Adapt. An Industry Leading Way.
Date: Tue 11 Jun 2024
Where: Newport

Balancing AI with Humans in your Contact Centre
Date: Thu 27 Jun 2024
Where: Glasgow

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Written Communication Workshop
Date: Tue 4 Jun 2024
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 6 Jun 2024
Where: Online

Developing Resource Planning Skills
Date: Tue 11 Jun 2024 - Wed 12 Jun 2024
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.