Founded in 1994, the CCMA is the longest established association representing the contact centre industry in the UK.

To celebrate our anniversary we’ve taken a look back at our industry over the last quarter century and created an infographic, video and ebook. Get them here.

What’s Coming Up?

Member Visits

Members are invited to visit award-winning contact centres to learn more about the operation – all free of charge.

Member Visit to Hermes

Date: Thu 8 Aug 2019
Where: Leeds

Member Visit to HSBC

Date: Fri 13 Sep 2019
Where: Birmingham

Member Visit to Dyson

Date: Thu 17 Oct 2019
Where: Wiltshire

Seminars &
Conferences

Learning and networking is freely available at regular seminars and the annual conference.

Member Seminar

Date: Wed 11 Sep 2019
Where: London

Complaints Management Seminar

Date: Wed 9 Oct 2019
Where: London

2019 UK National Contact Centre Conference

Date: Wed 6 Nov 2019
Where: The British Library

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

In-house Training Courses

Date: Tue 1 Jan 2019 - Tue 31 Dec 2019
Where: Your offices

Operational Coaching Skills and Techniques

Date: Tue 24 Sep 2019
Where: London

Latest Insight