For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

What’s Coming Up?

Member Events

Members are invited to visit award-winning contact centres, attend seminars and conferences and participate in digital events – all free of charge.

2021 UK National Contact Centre Conference
Date: Tue 2 Nov 2021
Where: Online

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Feedback Skills Workshop
Date: Thu 4 Nov 2021
Where: Online

Quality Assurance in the Contact Centre
Date: Wed 10 Nov 2021
Where: Online

Resource Planning for Team Leaders
Date: Tue 16 Nov 2021 - Thu 18 Nov 2021
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.