Founded in 1994, the CCMA is the longest established association representing the contact centre industry in the UK.
To celebrate our anniversary we’ve taken a look back at our industry over the last quarter century and created an infographic, video and ebook. Get them here.
Members are invited to visit award-winning contact centres to learn more about the operation – all free of charge.
Date: Wed 20 Mar 2019
Where: Liverpool
Date: Thu 9 May 2019
Where: Cambridge
Date: Thu 20 Jun 2019
Where: Sheffield
Learning and networking is freely available at regular seminars and the annual conference.
Date: Tue 9 Apr 2019
Where: London
Date: Tue 21 May 2019
Where: London
Date: Wed 6 Nov 2019
Where: The British Library
A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.
Date: Tue 1 Jan 2019 - Tue 31 Dec 2019
Where: Your offices
Date: Tue 26 Mar 2019
Where: London
Date: Thu 4 Apr 2019
Where: London
