For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

What’s Coming Up?

Member Events

Members are invited to visit award-winning contact centres, attend seminars and conferences and participate in digital events – all free of charge.

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Building empathy with customers
Date: Thu 10 Dec 2020
Where: Online

Communicating about Cancer for Managers
Date: Fri 1 Jan 2021 - Fri 31 Dec 2021
Where: Online

CCMA Survey

Tell us what you want for 2021

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.