For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.

What’s Coming Up?

Events

Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

Happy Workforce = Happy Customers
Date: Wed 21 May 2025
Where: Swansea

Burnout: Identifying It and Preventing It
Date: Tue 10 Jun 2025
Where: Liverpool

How Do You Compare with CCMA Benchmark?
Date: Thu 19 Jun 2025
Where: Online

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Advanced Empathy
Date: Thu 15 May 2025
Where: Online

Introduction to Resource Planning
Date: Tue 20 May 2025 - Wed 21 May 2025
Where: Online

Written Communication Skills
Date: Tue 3 Jun 2025
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.