The CCMA is the longest established association representing the contact centre industry in the UK.

Large or small, your contact centre team can benefit from opportunities to network with industry professionals, share best practice, and improve skills and knowledge through specialist training.

What’s Coming Up?

Member Visits

Members are invited to visit award-winning contact centres to learn more about the operation – all free of charge.

Member Visit to Severn Trent

Date: Wed 12 Dec 2018
Where: Coventry

Member Visit to Epos Now

Date: Wed 16 Jan 2019
Where: Norwich

Member Visit to Shop Direct

Date: Wed 20 Mar 2019
Where: Liverpool

Seminars &

Learning and networking is freely available at regular seminars and the annual conference.

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Not a member? Join today

It’s quick and simple to join and you get immediate access to a host of benefits.

If you work in the industry then being a member is a definite must.

Call Centre Manager, Metro Bank

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