Unlock your potential with CCMA’s Futures Leadership Programme
Are you ready to elevate your leadership skills and learn how to lead a team that can deliver excellence in your contact centre operation? The leadership programme is designed for ambitious individuals like you, eager to drive innovation and excellence in the contact centre industry.
About the Programme
This six-month programme is perfect for people that lead teams within the contact centre. It provides the basis for a successful career in the world of contact centres.
- Gain essential skills: Learn core skills and discover models that will help you understand how to get the best out of your team.
- Build a strong foundation: Better understand yourself and position yourself for future career opportunities.
- Practice your new talents: Apply what you learn straight away, building your confidence as you learn.
Delivering in-person
Delegates will undertake six in-person workshops delivered over six months, which will equip them with the skills to enhance personal effectiveness and master the art of coaching, performance management and the ability to become highly effective leaders. Delegates will undertake six in-person workshops delivered over six months hosted at a contact centre site. These workshops will equip you with the skills to enhance personal effectiveness and master the art of coaching, performance management and give you the essential skills to become a highly effective leader.
Using proven training models through practical exercises, action plans and on-going support, you will be empowered to strive for positive change and achieve exceptional results.
Group Bookings
If you have five or more members of your team who would like to take part in the Futures Leadership Programme, we offer this programme to be delivered at your contact centre to your team in the same way as outlined above. To explore this in detail, please click here.
Programme Intake
Manchester Cohort:
Starting 21 November 2024
London Cohort:
Starting 4 February 2025
Why choose the CCMA Futures: Leadership Programme?
CCMA Accredited: Ensuring you receive the highest standard of training and recognition in the contact centre industry and have a certificate to be proud of.
Learn from the Best: 30 years of experience supporting leaders, you’ll benefit from our extensive knowledge, experience, and support, all aimed at enhancing your leadership capabilities.
Interactive and Immersive Learning: Over six months, you’ll learn with other like-minded contact centre leaders. This face-to-face format allows you to step away from your office or home environment and immerse yourself in a collaborative learning experience.
Real-World Insights: Engage with peers facing similar challenges and complexities in managing teams within dynamic environments. This shared experience enriches your learning and provides valuable perspectives you can apply directly to your role.
The CCMA Experience: Benefit from a fun, interactive, practical and professional experience throughout the programme. Meet new friends and learn together.
About the trainer
Jenifer Lord is a highly skilled coach and facilitator who has worked with many prestigious clients and organisations all over the UK and in South Africa, India and USA. Having gained most of her experience over many years leading teams in fast paced multi-million turnover organisations, Jenifer blends strong commerciality and outstanding customer focus with a revolutionary way of thinking.
Her passion for understanding what makes people tick led her to study Psychology, Neuroscience and Neuroplasticity and Cognitive Behavioural Therapy for stress reduction as well as Mindfulness. As a lover of life, Jenifer understands that the key to success in both life and business is through people. She has endless positivity and optimism, which she brings with her at work.
Enquiry Form
Join us and transform your Leadership Journey
Take advantage of this unique opportunity to grow alongside other industry leaders. Cement your learning and continuously develop your leadership skills with the support of the CCMA Academy.
Ready to take the next step?
Fill in the below form
Format
Delivered face-to-face over 6 months in either Manchester or London. Enquire now for full programme details.
Who is it for?
This course is open to both members and non-members of the CCMA, and designed for those leading teams within the contact centre.
Whether you’re an experienced manager or a team leader eager to step up to the next level, our programme is designed to meet your unique needs and goals.
Pricing
Please get in touch with colette@ccma.org.uk for pricing details.
Not a member?
Join and get a discount on all training!
Plus much more
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