Membership

The CCMA is the longest established association representing the contact centre industry in the UK. Large or small, your contact centre team could benefit from opportunities to network with contact centre professionals, share best practice and improve skills and knowledge through specialist training courses – now accessible with Training Credits you can pre-purchase.

As an organisation, we have strong values that focus on our members – everything we do is for the benefit of our members. Read what our members say or simply click to join.

Member Benefits

Membership is available to UK based contact centres and offers a wide variety of benefits to improve the capability of customer contact professionals and the organisations they work for, including:

Visits to other contact centre operations

We regularly host visits, both in person and virtually, to other contact centre operations for members. These are free to attend and are a fantastic opportunity to share best practice and network with industry colleagues.

Become an Accredited Contact Centre

Raise the standards in your contact centre with the Contact Centre Standards Framework. CCMA members have the opportunity to be independently assessed against the Standards Framework to discover gaps in their capabilities and gain a highly regarded accreditation, as well as receive a personalised report with practical recommendations.

Award-winning 24/7 HR & Employment Law helpline

The hotline is available to all CCMA members who require specialist support and advice on a range of employment matters. The team provide advice on HR matters, health & safety, wellbeing and employment law, helping employers be free from stress, admin and risk.

Get involved with our online seminars

CCMA online seminars are free to attend. However, as a member of the CCMA there is an opportunity to get involved by being on a panel debate or sharing your story.

Attend the UK National Contact Centre Conference

Free places at the annual conference focusing on trends and future developments in the industry.

Invitations to roundtable debates and executive dinners

As a member you are invited to participate in roundtable debates, research programmes and executive dinners where we discuss the latest thinking as well as have the opportunity to network with peers.

Join Special Interest Groups

There are several Special Interest Groups for members to get involved in. These are invaluable during times of change. The groups vary from vertical sectors to focusing on a shared area of interest.

Enter the UK National Contact Centre Awards for free

Nominations are free for members. Visit www.ukcontactcentreawards.co.uk for more information.

Benchmark your contact centre's performance for free

As a member of the CCMA you have access to an online benchmarking tool that assesses contact centre performance against 20+ core metrics covering customer, operational and people measures. If you participate you will receive a personalised report showing your performance against the benchmark, plus guidance on areas for improvement. Register here.

Career development and guidance

Access to peers and professionals that will support and guide you through your career.

Connect with international partners

Relationships with sister organisations around the world, CCMA can put you in touch with industry professionals globally.

Find solutions in the Suppliers Directory

Access a comprehensive list of suppliers to the contact centre industry.

Advertise your job vacancies for free

We offer members the opportunity to advertising contact centre management vacancies on our website for free.

Access to the Member Hotline

Free help and advice from the CCMA, supporting you with a range of areas, including: support on contact centre challenges, requests for industry information/statistics, business introductions and much more. If you have a burning question, please do get in touch with the CCMA team.

Add Training Credits to your membership

Purchase Training Credits to more easily access the CCMA’s range of training courses to support your contact centre’s learning needs.

Choose Your Membership

Full corporate membership is only available to the contact centre user community – it is not available to solution providers or consultancies. Please select the Solutions Provider for information on our Associate Member package.