We regularly host visits, both in person and virtually, to other contact centre operations for members. These are free to attend and are a fantastic opportunity to share best practice and network with industry colleagues.

Raise the standards in your contact centre with the Contact Centre Standards Framework. CCMA members have the opportunity to be independently assessed against the Standards Framework to discover gaps in their capabilities and gain a highly regarded accreditation, as well as receive a personalised report with practical recommendations.

The hotline is available to all CCMA members who require specialist support and advice on a range of employment matters. The team provide advice on HR matters, health & safety, wellbeing and employment law, helping employers be free from stress, admin and risk.

CCMA online seminars are free to attend. However, as a member of the CCMA there is an opportunity to get involved by being on a panel debate or sharing your story.

Free places at the annual conference focusing on trends and future developments in the industry.

As a member you are invited to participate in roundtable debates, research programmes and executive dinners where we discuss the latest thinking as well as have the opportunity to network with peers.

There are several Special Interest Groups for members to get involved in. These are invaluable during times of change. The groups vary from vertical sectors to focusing on a shared area of interest.

Nominations are free for members. Visit www.ukcontactcentreawards.co.uk for more information.

As a member of the CCMA you have access to an online benchmarking tool that assesses contact centre performance against 20+ core metrics covering customer, operational and people measures. If you participate you will receive a personalised report showing your performance against the benchmark, plus guidance on areas for improvement. Register here.

Access to peers and professionals that will support and guide you through your career.

Relationships with sister organisations around the world, CCMA can put you in touch with industry professionals globally.

Access a comprehensive list of suppliers to the contact centre industry.

We offer members the opportunity to advertising contact centre management vacancies on our website for free.

Free help and advice from the CCMA, supporting you with a range of areas, including: support on contact centre challenges, requests for industry information/statistics, business introductions and much more. If you have a burning question, please do get in touch with the CCMA team.

Purchase Training Credits to more easily access the CCMA’s range of training courses to support your contact centre’s learning needs.