The CCMA is the longest established association representing the contact centre industry in the UK. Large or small, your contact centre team could benefit from opportunities to network with contact centre professionals, share best practice and improve skills and knowledge through specialist training.

As an organisation, we have strong values that focus on our members – everything we do is for the benefit of our members. Read what our members say or simply click to join.

Member Benefits

Membership is available to UK based contact centres and offers a wide variety of benefits to improve the capability of customer contact professionals and the organisations they work for, including:

Visits to other contact centre operations

We regularly host visits, both in person and virtually, to other contact centre operations for members. These are free to attend and are a fantastic opportunity to share best practice and network with industry colleagues.

Free seminars on the latest trends and Ask the Experts

Free places at CCMA seminars, both in person and online, covering the latest industry topics and trends. We often host Ask the Experts events giving members the opportunity to find the answers to current questions.

Attend the UK National Contact Centre Conference

Free places at the annual conference focusing on trends and future developments in the industry (non-member price £99).

Invitations to roundtable debates and networking dinners

As a member you are invited to participate in roundtable debates, research programmes and networking dinners where we discuss the latest thinking as well as have the opportunity to network with peers.

Join Special Interest Groups

There are several Special Interest Groups for members to get involved in. These are invaluable during times of change. The groups vary from vertical sectors to focusing on a shared area of interest.

Enter the UK National Contact Centre Awards for free

Nominations are free for members (non-member price is £199 for the first entry and £100 for each subsequent entry). Visit for more information.

Benchmark your contact centre's performance for free

As a member of the CCMA you have access to an online benchmarking tool that assesses contact centre performance against 20 core metrics covering customer, operational and people measures. If you participate you will receive a personalised report showing your performance against the benchmark, plus guidance on areas for improvement. Register here.

Career development and guidance

Access to peers and professionals that will support and guide you through your career.

Connect with international partners

Relationships with sister organisations around the world, CCMA can put you in touch with industry professionals globally.

Find solutions in the Suppliers Directory

Access a comprehensive list of suppliers to the contact centre industry.

Advertise your job vacancies

We offer members the opportunity to advertise contact centre management vacancies on our website.

Access to the Member Hotline

Free help and advice on a range of contact centre challenges.

Choose Your Membership

Full corporate membership is only available to the contact centre user community – it is not available to solution providers or consultancies. Please select the Solutions Provider for information on our Associate Member package.