The CCMA is the longest established association representing the contact centre industry in the UK. Large or small, your contact centre team could benefit from opportunities to network with contact centre professionals, share best practice and improve skills and knowledge through specialist training.

As an organisation, we have strong values that focus on our members – everything we do is for the benefit of our members. Read what our members say or simply click to join.

Member Benefits

Membership is available to UK based contact centres and offers a wide variety of benefits to improve the capability of customer contact professionals and the organisations they work for, including:

Access the experiences of other contact centres

Through podcasts, site visits and events, our members share their experiences to help others in the community.

Visits to other contact centre operations

Free half day member events held bi-monthly throughout the year at a contact centre operation. The opportunity to share best practice and network with industry colleagues.

Free seminars on the latest trends

Free places at CCMA seminars covering the latest industry topics and trends.

Attend the UK National Contact Centre Conference

Free places at the annual conference focusing on trends and future developments in the industry (non-member price £495).

Invitations to networking dinners

Opportunities to network with senior industry colleagues over dinner, whilst discussing and debating topics of interest.

Join Special Interest Groups

Opportunity to participate in a Special Interest Group focusing on a shared area of interest or vertical market.

Enter the UK National Contact Centre Awards for free

Nominations are free with discounted rates for members at the awards dinner. Visit for more information.

Career development and guidance

Access to peers and professionals that will support and guide you through your career.

Connect with international partners

Relationships with sister organisations around the world, CCMA can put you in touch with industry professionals globally.

Find solutions in the Suppliers Directory

Access a comprehensive list of suppliers to the contact centre industry.

Advertise your job vacancies

We offer members the opportunity to advertise call centre management vacancies on our website.

Access to the Member Hotline

Free help and advice on a range of contact centre challenges.

Choose Your Membership

Full corporate membership is only available to the Contact Centre user community – it is not available to solution providers or consultancies. Please select the Solutions Provider option for information on our Associate Member package.