Empowering Contact Centre Leadership at Every Level
The traditional top-down leadership model that has applied in contact centres since forever, is no longer fit for purpose.
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Watch: Proactive Contact = CX and Efficiency
How can you take back control of your call demand? Catch up on the online seminar to find out.
Watch: Contact Centre Predictions for 2025 and Beyond
Find out what industry leaders are predicting for the contact centre in 2025.
Contact Centre Trends to Watch in 2025: A Transformative Year Ahead
We invited senior industry leaders to come together to discuss their predictions for 2025. As a result, here are ten trends to watch.
The Impact of the Budget on the Contact Centre Industry
The UK Government announced a groundbreaking budget on 30 October 2024 that was focused on supporting the working person.
The Contact Centre Renaissance: Why Human Connection Matters More Than Ever
Let’s take a look at how we can reverse customers’ perception of customer service quality.
Navigating The New OFCOM Rules For UK Businesses Calling From Offshore
New OFCOM regulations could also impact legitimate offshore and outsourced contact centres.
Watch: Showing the Boardroom the Strategic Value of Your Contact Centre
Watch the online seminar which continues the conversation into the power of the strategic value of the contact centre.
Financial Services: Why Insights are Key to Building your Strategic Value
Download the Leadership Series report – Why Insights are Key to Building your Strategic Value.
Watch: The Journey to Automation in QA
The big question is how do you migrate from manual quality monitoring to full AI-powered quality management? Watch the online seminar now to uncover the question.