CareerTalk with Adam Gould
Leigh chats to Adam Gould, the Head of Customer Service and Engagement at Castles & Coasts Housing Association to talk about his career so far.
The impact of background noise in contact centres
3 key takeaways from IRIS Audio’s ‘The impact of background noise in contact centres’ report
The impact of the physical environment on your advisors: Your questions answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Watch: Using AI to Improve CX Whilst Reducing Costs
Watch our online seminar where we explore how the use of AI can provide true customer experience improvements, whilst reducing costs and delivering a strong ROI.
Watch: Creating a Culture for Innovation
Where do the ideas come from? Who champions change? Is your operation open to innovation? Watch to find out more.
Good Practice Guide: How to create a culture for innovation in your contact centre
Download the Good Practice Guide
CareerTalk with Lisa Range
Leigh chats to Lisa Range, Head of Telephony Sales Acquisition at Barclaycard about Lisa’s career so far.
Watch: Are you ready to support your colleagues through the Winter of 2022?
Watch our online seminar where ask the question, are you ready to support your colleagues through the Winter of 2022?
CX and operational fluency for multilingual contact centres
Download our latest report to discover the 10 considerations for multilingual CX and contact centre operations
Watch: The Impact of the Physical Environment on your Advisors
Watch our online seminar where we discuss the Impact of the Physical Environment on your Advisors