Seminars & Conferences

Members of the CCMA are invited to attend regular half or full day seminars free of charge, including the popular UK National Contact Centre Conference. The seminars focus on specific contact centre business challenges where you hear from experts in their fields while the conference is a fantastic opportunity to meet up with those you meet throughout the year at the same time as hearing more stories, learning new things and broadening your horizons. Find out about our upcoming events below.

Complaints Management Seminar

Date: Thu 19 Jul 2018
Where: London

Seminar: Knowledge Management

Date: Thu 6 Sep 2018
Where: London

2018 UK National Contact Centre Conference

Date: Thu 8 Nov 2018
Where: The British Library