Delivering World Class Service With a Human Touch
A review of the UK National Contact Centre Conference 2018 at the British Library.
A review of the UK National Contact Centre Conference 2018 at the British Library.
So what does best practice look like in a post peak voice world?
Three Trends That Will Make You Want to Look Again at Your Contact Centre Infrastructure:
Keep up to date with the latest advances in contact centre and customer experience
If leveraged effectively, the QA function can be a gold-mine of knowledge.
The Virtual Assistant era is upon us – read Sabio’s white paper on this fast-growing technology
If leveraged effectively, the QA function can be a gold-mine of knowledge.
The UK National Contact Centre Awards winners were announced to over 700 industry professionals at The Brewery in London
The old Data Protection Act has been repealed and replaced with the new
When your name is called out as the “winner”, time seriously stops