Watch: The Multilingual Customer Service Challenge
Watch as we explore the need for providing customer service in several languages in UK contact centres and the operational challenges of delivering it.
CareerTalk with Rula Samara-Sellers
Leigh chats to Rula Samara-Sellers, Head of Contact Centre & Customer Care at Novuna about Rula’s career so far.
CareerTalk with Tracy Kellaway
Leigh chats to Tracy Kellaway, Executive Director of Global Consumer Care Operations at The Estée Lauder Companies Inc. about her career
2022 CX Leaders’ Guide to Multilingual Support
Download ChatLingual’s 2022 CX Leaders’ Guide to Multilingual Support
CareerTalk with Jonathan Cowie
Leigh Hopwood chats to Jonathan Cowie, COO at Vivid Housing about Jonathan’s career path.
Watch: The Rise and Rise of Workplace Wellbeing
Catch up on our online seminar, The Rise and Rise of Workplace Wellbeing
LinkedIn Live with Jeanette Hunter, Jabra
Leigh Hopwood, chats with Jeanette Hunter as a contact centre specialist at Jabra, about her views on what’s happening in our world in 2022.
Voice of the Contact Centre Consumer 2022
This is the second edition of the CCMA’s annual study, Voice of the Contact Centre Consumer.
CareerTalk with Laura Farrell
Kate Law chats to Laura Farrell, Engagement Manager, CCMA about her career path that led to Laura joining the CCMA
Transforming the CX bereavement journey
Read an article by LifeLedger on transforming the CX bereavement journey.