CX Director Report from Douglas Jackson
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
Martin Teasdale interviews our very own Research Director Stephen Yap
We spoke with an official from the Department of Business, Energy and Industrial Strategy.
Download the Good Practice Guide
Sabio’s new white paper discusses four key areas to help CX teams to steer customer interactions towards positive emotive outcomes
Research into consumers’ attitudes towards chatbots reveals trust gap.
Download part 3 of the research
Five critical questions for the contact centre industry as we look ahead to 2021
Watch the recent Member Story event.
Is ‘Microscheduling’ set to be a key service industry buzzword for 2021?