Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken?
Leigh Hopwood, CEO at CCMA, reveals what it takes to be the best in the contact centre industry.
CareerTalk with Amanda McCormack
Leigh Hopwood chats to Amanda McCormack, Head of Risk and Innovation at AIB Ireland, about Amanda’s career so far.
Gamification: A Buyer’s Guide
Gamification is a tried-and-true tactic but navigating the options and convincing your team can be tough. Download this guide to set you up for gamification success.
Watch: Managing Work-life Balance for Productivity Gains
Watch our CCMA Online Seminar where explored how a culture of creativity and wellbeing can thrive together in the contact centre.
CareerTalk with John Devlin
Leigh Hopwood chats to John Devlin, Co-Founder and CEO at Ascensos, about John’s career so far.
9 Steps to Implement & Sustain KCS for Growth
Are you just getting started on Knowledge-Centred Service (KCS®) or do you need to explain it to others in your organisation?
Watch: Scams That Are Rocking the Contact Centre
Watch our CCMA Online Seminar where uncovered the latest scams that are rocking the contact centre industry
Seminar Q&A: Complex Conversations in Contact Centres
In our rapidly digitising world, contact centres form a critical interface between companies and customers. Recognising this dynamic, the CCMA recently
Unveiling the Magic of Data: Revolutionising Contact Centre Customer Experience
Any organisation looking to deliver great CX at a reasonable price will have to leverage both technology and data.
Empowering Workforce Management with AI Technology
Explore the role of AI in the planning process. Download the eBook now.