Watch: Process Automation for Efficient Contact Centre CX
Watch our online seminar to find out how Process Automation can impact colleagues and customers.
Top Intelligent Automation Trends to Watch in 2023
What will the next 12 months hold for automation technology in the contact centre?
Watch: Experience a CCMA Best Practice Visit
Watch this short highlights video of one of our recent best practice visits to see what really goes on
Watch: Tips on Entering the UK National Contact Centre Awards 2023
Watch for tips on entering the UK National Contact Centre Awards 2023
3 Ways Financial Institutions Should be Improving CX in Challenging Times
Focusing on customer and employee experience will pay dividends in this current crisis and well into the future.
CareerTalk with Michael Sherwood
Leigh Hopwood chats to Michael Sherwood, Head of Digital Experiences at Atom Bank, about Michael’s career so far.
Good Practice Guide: Embracing Transformation in the Contact Centre
Download the Good Practice Guide
Watch: Membership Matters
Watch this live Q&A where we explore what the value of CCMA membership really is
Watch: Mega Roundtable: How to transform your CX
Watch our online seminar for our Mega Roundtable: How to transform your CX
CCMA Benchmark
Access an online benchmarking tool that assesses contact centre performance against 20 core metrics.