Watch: What it takes to be a strategic leader in the contact centre
Watch our online seminar where we explore what it takes to be a strategic leader in the contact centre.
Bereavement CX
Leigh discusses Bereavement CX with Louise Downing, Vulnerable Customer Specialist at Virgin Media O2 and Elaine Lee, Managing Director at ReynoldsBusbyLee Ltd
CareerTalk with Sarah Williams
Leigh chats to Sarah Williams, Head of Customer Experience and Digital at Westminster City Council, about Sarah’s career so far.
Watch: Getting the Digital Advisor Experience Right
Watch our online seminar where we explore what a digital advisor experience looks like and the critical success factors in adopting it.
CareerTalk with Adam Gould
Leigh chats to Adam Gould, the Head of Customer Service and Engagement at Castles & Coasts Housing Association to talk about his career so far.
The impact of background noise in contact centres
3 key takeaways from IRIS Audio’s ‘The impact of background noise in contact centres’ report
The impact of the physical environment on your advisors: Your questions answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Watch: Using AI to Improve CX Whilst Reducing Costs
Watch our online seminar where we explore how the use of AI can provide true customer experience improvements, whilst reducing costs and delivering a strong ROI.
Watch: Creating a Culture for Innovation
Where do the ideas come from? Who champions change? Is your operation open to innovation? Watch to find out more.
Good Practice Guide: How to create a culture for innovation in your contact centre
Download the Good Practice Guide