CareerTalk with Laura Farrell
Kate Law chats to Laura Farrell, Engagement Manager, CCMA about her career path that led to Laura joining the CCMA
Kate Law chats to Laura Farrell, Engagement Manager, CCMA about her career path that led to Laura joining the CCMA
Read an article by LifeLedger on transforming the CX bereavement journey.
Download the new UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Leigh Hopwood chats to Steven Lee, Director of Consumer and Shopper Engagement EMEA, LEGO Group, about his career path and what’s important to him.
Download Calabrio’s Workforce Wellbeing Recovery Toolkit.
Kate Law chats to James Revell, Director of International Contact Centres at Air France – KLM, about his career within the contact centre industry.
Explore the principles of marketing communications and learn to communicate more effectively internally and promote the success of your contact centre across your business.
Leigh chats with Ed Creasey from Calabrio, Inc. about the impact of the current economic situation on contact centre colleagues.
Download the Solving the Authentication Puzzle report to discover the five discoveries for solving the authentication puzzle.
Download the Solving the Authentication Puzzle report to discover the five discoveries for solving the authentication puzzle.