Watch: Using AI to Improve CX Whilst Reducing Costs
Watch our online seminar where we explore how the use of AI can provide true customer experience improvements, whilst reducing costs and delivering a strong ROI.
Watch: Creating a Culture for Innovation
Where do the ideas come from? Who champions change? Is your operation open to innovation? Watch to find out more.
Good Practice Guide: How to create a culture for innovation in your contact centre
Download the Good Practice Guide
CareerTalk with Lisa Range
Leigh chats to Lisa Range, Head of Telephony Sales Acquisition at Barclaycard about Lisa’s career so far.
Watch: Are you ready to support your colleagues through the Winter of 2022?
Watch our online seminar where ask the question, are you ready to support your colleagues through the Winter of 2022?
CX and operational fluency for multilingual contact centres
Download our latest report to discover the 10 considerations for multilingual CX and contact centre operations
Watch: The Impact of the Physical Environment on your Advisors
Watch our online seminar where we discuss the Impact of the Physical Environment on your Advisors
CareerTalk with Iain Banks
Leigh chats to Iain Banks, CEO at Ventrica about Iain’s career so far.
CareerTalk with Helen Wilson
Leigh chats to Helen Wilson, Global Chief Experience Officer at Ipsos and Chair of the Judges on the ECCCSAs about Helen’s career so far.
Watch the Research Launch: Part 6 | Evolution of the Contact Centre
Watch our online seminar where we launch our latest research, Part 6 | Evolution of the Contact Centre