Get out of Wrap: Jackie Pringle – Director of Awards for the CCMA
Martin Teasdale interviews our very own Director of Awards, Jackie Pringle.
Get out of Wrap: Stephen Yap – Research Director for the CCMA
Martin Teasdale interviews our very own Research Director Stephen Yap
Leigh Hopwood, CEO of CCMA on IPSOS podcast
Talking all things Contact Centres.
Winners of the UK National Contact Centre Awards 2020 announced
Watch the replay of the virtual ceremony
Watch – Driving Value from Customer Satisfaction in the Contact Centre
We hear from Capita and ServiceNow
CCMA Podcast: The impact of COVID-19 on recruitment
MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry
Get out of Wrap: How Ventrica CEO handled the coronavirus
Dino Forte, CEO at Ventrica, about how they moved 800 people to work from home.
CCMA Podcast: Talking colleague engagement with LEGO
Hear how they have adapted recently.
CCMA Podcast: Quality monitoring crucial for wellbeing and CX
BPA Quality Director on QA and homeworking
CCMA Podcast: Learn from Air France’s experienced homeworking operation
An award-winning contact centre homeworking operation