CCMA’s 30th Anniversary – Pearls

of Wisdom

In 2024, the CCMA turned 30! To celebrate our 30th birthday, throughout January we shared brilliant Pearl’s of Wisdom from CCMA members and industry influencers for colleagues across the contact centre industry.

Thank you to our members, partners, colleagues and friends who have supported us over the years. And thank you for joining us in celebrating the last three decades where we have been supporting our amazing industry. Here’s to the next 30 years!

#1 – Leigh Hopwood, CEO, CCMA

#2 – Tracy Kellaway, Executive Director – Global Consumer Care Operations, Estée Lauder Companies

#3 – Kirk Bradley, Director of Customer Service, Bupa

#4 – Daren Homewood, Director of Operations, Atlanta Group

#5 – Frank Sherlock, VP of International, CallMiner

#6 – Dave Rumble, Co-Founder, tkg

#7 – Kelly Shippen, Head of Contact Centre, Leeds Building Society

#8 – Daniel Cohen, Head of Supply Chain, Nespresso

#9 – Rodney Assock, Culture and Corporate Social Responsibility Director, LV=

#10 – Victor Chambers, Contact Centre Specialist Team Manager, npower Business Solutions

#11 – Stuart Dorman, Chief Innovation Officer, Sabio

#12 – Pam Kallay, Vice President – Global Contact Centre, Mastercard

#13 – Martin Hill-Wilson, Contact Centre Consultant, Brainfood Consulting

#14 – Sarah Card, Head of Delivery and Risk, Marcus by Goldman Sachs

#15 – Sabina Onwuka, Head of Customer Service, London Borough of Barking and Dagenham

#16 – Tobias Homolka, Head of Audit and Customer Care, Lidl GB

#17 – Steven Lee, Director Consumer & Shopper Engagement EMEA, The LEGO Group

#18 – Helen Beaumont Manahan, Head of Training and Development, BPA Quality

#19 – Vincent Lascoux, Chief Customer Success Officer, Odigo

#20 – Nerys Corfield, Contact Centre Consultant, Injection Consulting

#21 – Paul Whymark, Chief Operations Officer, Sensée

#22 – Marco Ndrecaj, Director of Contact Centre Services, SSCL

#23 – Jason Mann, Operations Director, PIB Insurance Group

#24 – Paul Manley, VP Customer Service UK&I, DHL Express

#25 – Adam Gould, Head of Customer Service & Engagement, Castle & Coasts Housing Association

#26 – Chris Lee, Executive Director – Head Of Service Operations, JPMorgan Chase

#27 – Catherine Lindsay, Operations Director, Newcastle Strategic Solutions

#28 – Claire Carroll, Executive Director – Head Of Service Operations, JPMorgan Chase

#29 – Paul Greenwood, Customer Service Director, Ocado

#30 – Leigh Hopwood, CEO, CCMA