Directory

BPA Quality has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for over 30 years

Brook Street is part of the leading global workforce solutions company, ManpowerGroup. With more than 30 years of experience providing contact centre solutions, we have developed our infrastructure to provide our clients with deep industry knowledge, and regional expertise all of which are brought together under a high-touch-high-tech solution.

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.

Citrix helps organisations deliver a consistent and secure work experience no matter where work needs to get done—in the office, at home, or in the field.

DDC OS are a global provider of BPO and Customer Support solutions. Established in 1989, DDC OS has 34 years of experience in delivering outcome-based services across a range of sectors, notably in retail and utilities. Trusted by international brands, their award-winning, customer-centric solutions provide efficiency, flexibility, scale, and sophistication.