Supplier Directory

Customer strategy services including call centres, online, stores and social channels. I provide latest thinking, team facilitation, strategy co-creation and implementation planning.

Website

https://www.brainfoodextra.com/

Brook Street

Listing Title

Brook Street

Listing Category

Advisor Enablement, Analytics and Insights, Consultants & Analysts, Recruitment, Workforce Management

Short Description

Brook Street is part of the leading global workforce solutions company, ManpowerGroup. With more than 30 years of experience providing contact centre solutions, we have developed our infrastructure to provide our clients with deep industry knowledge, and regional expertise all of which are brought together under a high-touch-high-tech solution.

Website

https://www.brookstreet.co.uk/our-specialisms/contact-centre

Business Systems

Listing Title

Business Systems

Listing Category

Analytics and Insights, Call Recording, CCaS (Contact Centre as a Service), Consultants & Analysts, Contact Centre Technology, Outsourcing/BPO, Workforce Management

Short Description

Digital transformation partner and communication solutions provider, helping organisations build stronger relationships with their clients.

Website

http://businesssystems.com/

Calabrio

Listing Title

Calabrio

Listing Category

Workforce Management

Short Description

Calabrio is the only WFM vendor that combines speech and desktop analytics, quality management, call recording and advance reporting with workforce management (WFM). Calabrio ONE is a seamless solution, powered by the cloud, that combines a fully integrated workforce engagement suite with robust voice-of-the customer analytics and business intelligence tools.

Website

https://www.calabrio.com/

CallMiner

Listing Title

CallMiner

Listing Category

Analytics and Insights, Call Recording

Short Description

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.

Website

https://callminer.com/

Centrical

Listing Title

Centrical

Listing Category

Contact Centre Technology, Workforce Management

Short Description

Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth.

Website

http://www.centrical.com

Phone

+44 20 4579 9202

ContactBabel

Listing Title

ContactBabel

Listing Category

Consultants & Analysts

Short Description

ContactBabel is the leading analyst firm for the contact centre industry.

Website

https://www.contactbabel.com/

DDC Outsourcing Solutions

Listing Title

DDC Outsourcing Solutions

Listing Category

Outsourcing/BPO

Short Description

DDC OS are a global provider of BPO and Customer Support solutions. Established in 1989, DDC OS has 35 years of experience delivering outcome-based services across various sectors, notably in retail and utilities. Trusted by international brands, their award-winning, customer-centric solutions provide efficiency, flexibility, scale, and transformation.

Website

https://ddcos.com/

Phone

01909 488600

Deepdesk

Listing Title

Deepdesk

Listing Category

Contact Centre Technology

Short Description

We build AI technology to serve and assist people, not replace them. Deepdesk makes jobs less tedious by providing contact center agents with the best answer to any customer question in real time. By also delivering insights based on conversation data, we help agents make better decisions.

Website

https://www.deepdesk.com