Supplier Directory

Listing Category:

Short Description:

BPA has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years.

Website:

https://www.bpaquality.com

Brainfood Consulting

Listing Category:

Consultants & Analysts

Short Description:

Customer strategy services including call centres, online, stores and social channels. I provide latest thinking, team facilitation, strategy co-creation and implementation planning.

Website:

https://www.brainfoodextra.com/

Calabrio

Listing Category:

Workforce Management

Short Description:

Calabrio is the only WFM vendor that combines speech and desktop analytics, quality management, call recording and advance reporting with workforce management (WFM). Calabrio ONE is a seamless solution, powered by the cloud, that combines a fully integrated workforce engagement suite with robust voice-of-the customer analytics and business intelligence tools.

Website:

https://www.calabrio.com/

CallMiner

Listing Category:

Analytics and Insights, Call Recording

Short Description:

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.

Website:

https://callminer.com/

Citrix

Listing Category:

CCaS (Contact Centre as a Service), Contact Centre Technology, Telephony

Short Description:

Citrix helps organisations deliver a consistent and secure work experience no matter where work needs to get done—in the office, at home, or in the field.

Website:

http://www.citrix.com

ContactBabel

Listing Category:

Consultants & Analysts

Short Description:

ContactBabel is the leading analyst firm for the contact centre industry.

Website:

https://www.contactbabel.com/

Content Guru

Listing Category:

CCaS (Contact Centre as a Service), Telephony

Short Description:

Content Guru makes engagement easy. A global leader in cloud communications solutions, Content Guru delivers off-the-shelf and bespoke customer engagement and cloud contact centre services, through its multi-award-winning storm® platform.

Website:

https://www.contentguru.com/

Customer Management Resourcing (CMR)

Listing Category:

Recruitment

Short Description:

Customer Management Resourcing (CMR) are a boutique recruitment agency with an International presence.

Website:

https://wearecmr.co.uk/

Jabra

Listing Category:

Headsets and Peripherals

Short Description:

Jabra, the world-leading audio and video brand, support contact centres to increase agent productivity and customer satisfaction.
Our professional headsets provide outstanding call quality, hearing protection and all-day comfort for agents wherever they work and include live agent guidance and call analytics; ideal for people who talk for a living.

Website:

https://www.jabra.co.uk/contact-centre

MERJE