Supplier Directory

BPA Quality
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BPA has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years.
Brainfood Consulting
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Customer strategy services including call centres, online, stores and social channels. I provide latest thinking, team facilitation, strategy co-creation and implementation planning.
Calabrio
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Calabrio is the only WFM vendor that combines speech and desktop analytics, quality management, call recording and advance reporting with workforce management (WFM). Calabrio ONE is a seamless solution, powered by the cloud, that combines a fully integrated workforce engagement suite with robust voice-of-the customer analytics and business intelligence tools.
CallMiner
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
ChatLingual
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Multilingual Contact Centre Platform Made Simple
Citrix
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Citrix helps organisations deliver a consistent and secure work experience no matter where work needs to get done—in the office, at home, or in the field.
ContactBabel
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ContactBabel is the leading analyst firm for the contact centre industry.
Davies Consulting
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Davies helps clients start-up, grow and optimise the experiences they delivery for customers and colleagues. Getting this right reduces risk and delivers better outcomes at a lower cost. We achieve this through proven CX methodologies covering diagnosis, operating model, sourcing, technology and change – underpinned by extensive insight and analytics capabilities.
Global Telecommunications Ltd
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We specialise in the provision of toll-free numbers and local access numbers in over 150 countries. Our numbers can be routed to SIP, traditional telephony or bespoke terminations. We also provide WEB RTC for those more exotic regions that have no toll free availability. Contact us for more information regarding Global Phone Numbers.
Phone:
0207 3055 999
Jabra
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Jabra, the world-leading audio and video brand, support contact centres to increase agent productivity and customer satisfaction.
Our professional headsets provide outstanding call quality, hearing protection and all-day comfort for agents wherever they work and include live agent guidance and call analytics; ideal for people who talk for a living.