Directory

Customer strategy services including call centres, online, stores and social channels. I provide latest thinking, team facilitation, strategy co-creation and implementation planning.

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.

Citrix helps organisations deliver a consistent and secure work experience no matter where work needs to get done—in the office, at home, or in the field.

Davies helps clients start-up, grow and optimise the experiences they delivery for customers and colleagues. Getting this right reduces risk and delivers better outcomes at a lower cost. We achieve this through proven CX methodologies covering diagnosis, operating model, sourcing, technology and change – underpinned by extensive insight and analytics capabilities.

Intradiem are the pioneers of Intelligent Automation using AI powered technology for Contact Centres and Back Office transforming operations and optimising their day. Designed to integrate with leading WFM and Channel Platform providers, IA leverages millions of real time data points to boost operating efficiency, agent engagement, and customer experiences.