AI Based Customer Experience is the Next Non-Negotiable for Insurance Success
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
Navigating BPO Procurement: Insights for Improved Transparency and Efficiency
tkg have put together some advice on how to spot when an organisation is acting as a broker.
Good Practice Guide: Supporting Vulnerable Customers
Explore the key challenges all contact centres face in supporting vulnerable customers.
CCMA Strategy Sessions: Understanding Emerging and Changing Contact Centre Roles
Contact centres are evolving into strategic assets with growing leadership, tech, and frontline demands.
DEIB: Building a Future-Ready Diverse Workforce
The report explores how UK contact centres are addressing DEIB challenges, fostering safe spaces, and using technology to empower diverse teams.
Key Frontline Soft Skills Every Contact Centre Needs to Know
Let’s take a look at the key soft skills driving results in contact centres today.
CCMA Strategy Sessions – Key Learnings About Organisational Structures
AI readiness: Lessons from the CCMA Tech Summit
Why Embedding Customer Experience From Day One is Key to Business Success
Integrating Customer Experience (CX) into a business strategy from day one is essential for long-term success.
LinkedIn Live with Claire Thomlinson at Valda Energy
Kate Law spoke with Claire Thomlinson at Valda Energy, to explore their transformational journey through the Futures: Leadership Programme.
Framing CX Investment as a Strategic Imperative
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.