Discount offer on Contact Babel reports
10% discount on two recent industry reports
How Can Customer Service Add Value and Create Sales?
Why customer service and managing the customer experience (CX) are so important
CCMA celebrates 25 years as advocates of the contact centre industry
CCMA announces 25 years of being at the forefront of the UK contact centre industry
Delivering World Class Service With a Human Touch
A review of the UK National Contact Centre Conference 2018 at the British Library.
So what does best practice look like in a post peak voice world?
So what does best practice look like in a post peak voice world?
Cirrus UK Industry Whitepaper
Three Trends That Will Make You Want to Look Again at Your Contact Centre Infrastructure:
Genesys ebooks
Keep up to date with the latest advances in contact centre and customer experience
How Digital Transformation Is Reshaping Every Industry
If leveraged effectively, the QA function can be a gold-mine of knowledge.
Broadening customer access with the latest intelligent Virtual Assistant technologies
The Virtual Assistant era is upon us – read Sabio’s white paper on this fast-growing technology
Knowing What Good Looks Like
If leveraged effectively, the QA function can be a gold-mine of knowledge.