CCMA Partner Sensee shares 20 quick tips on how to manage homeworkers.
8×8 has developed a series of ebooks to help contact centre operations that are serious about improving FCR.
The CCMA appoints ex-IPSOS Mori Director Stephen Yap as Research Director
The pandemic has brought new challenges in how to manage staff
The industry-leading report on call centre fraud from the experts in call-audio analysis and phone fraud detection.
Ann-Marie Stagg is stepping back from her role as CEO and will hand the reins over to Leigh Hopwood
Support for easing the lockdown based for each region.
MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry
Implementing an award winning culture programme
Will it be out of the frying pan and into the fire?