About Us

Established in 1994, the Call Centre Management Association is the longest established call centre group in the UK.

Our purpose

To support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

Our values

  • We will always put our member’s needs first
  • We will never share our members contact details with third parties
  • We will provide a safe environment for people to grow and learn
  • We operate for contact centre managers led by a board of contact centre managers
  • We will never have suppliers on our board.
  • If we have partnerships with suppliers this will only be with credible organisations that support the Associations objectives. Our partners will not activity sell their services to our members.
  • We will identify best practice and share it with our members