The Digital Customer Engagement Summit for customer contact professionals.
As it’s our 25th birthday year, I was reflecting on the world 25 years ago.
Access an online benchmarking tool that assesses contact centre performance against 20 core metrics.
10% discount on two recent industry reports
Why customer service and managing the customer experience (CX) are so important
CCMA announces 25 years of being at the forefront of the UK contact centre industry
A review of the UK National Contact Centre Conference 2018 at the British Library.
So what does best practice look like in a post peak voice world?
Three Trends That Will Make You Want to Look Again at Your Contact Centre Infrastructure:
Keep up to date with the latest advances in contact centre and customer experience