Breaking barriers and accelerating innovation in the contact centre
How can contact centres benefit from being innovative?
How can contact centres benefit from being innovative?
Download the Good Practice Guide
Download the Good Practice Guide
Watch as we explore the need for providing customer service in several languages in UK contact centres and the operational challenges of delivering it.
Leigh chats to Rula Samara-Sellers, Head of Contact Centre & Customer Care at Novuna about Rula’s career so far.
Leigh chats to Tracy Kellaway, Executive Director of Global Consumer Care Operations at The Estée Lauder Companies Inc. about her career
Download ChatLingual’s 2022 CX Leaders’ Guide to Multilingual Support
Leigh Hopwood chats to Jonathan Cowie, COO at Vivid Housing about Jonathan’s career path.
Catch up on our online seminar, The Rise and Rise of Workplace Wellbeing
Leigh Hopwood, chats with Jeanette Hunter as a contact centre specialist at Jabra, about her views on what’s happening in our world in 2022.