Voice of the Contact Centre Consumer 2022
This is the second edition of the CCMA’s annual study, Voice of the Contact Centre Consumer.
CareerTalk with Laura Farrell
Kate Law chats to Laura Farrell, Engagement Manager, CCMA about her career path that led to Laura joining the CCMA
Transforming the CX bereavement journey
Read an article by LifeLedger on transforming the CX bereavement journey.
The UK Contact Centre Salary and Skills Guide
Download the new UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
CareerTalk with Steven Lee
Leigh Hopwood chats to Steven Lee, Director of Consumer and Shopper Engagement EMEA, LEGO Group, about his career path and what’s important to him.
Workforce Wellbeing Recovery Toolkit
Download Calabrio’s Workforce Wellbeing Recovery Toolkit.
CareerTalk with James Revell
Kate Law chats to James Revell, Director of International Contact Centres at Air France – KLM, about his career within the contact centre industry.
Fundamentals of Marketing Communications
This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre.
LinkedIn Live with Ed Creasey, Calabrio
Leigh chats with Ed Creasey from Calabrio, Inc. about the impact of the current economic situation on contact centre colleagues.
Solving the Authentication Puzzle – Download
Download the Solving the Authentication Puzzle report to discover the five discoveries for solving the authentication puzzle.