Supporting Colleagues during Ramadan
Government guidance for people who work in or operate offices and contact centres.
Working safely as lockdown eases
Government guidance for people who work in or operate offices and contact centres.
State of the Contact Centre 2021
State of the Contact Centre 2021: Cloud is here. What’s next?
Leading contact centre teams through change
Research into consumers’ attitudes towards chatbots reveals trust gap.
The Great Debate: Voice v Digital
Watch the recording of the recent debate, and pick your side
The state of play for contact centres in 2021
A summary of our exclusive research programme
Good Practice Guide: Using analytics to support hybrid workforce coaching
Download the Good Practice Guide
Good Practice Guide: How to empower advisors with analytics
Download the Good Practice Guide
Good Practice Guide: Elevating and Integrating the Contact Centre
Download the Good Practice Guide
Emerging HR Challenges
Peninsula have provided some of the emerging HR challenges with members in recent weeks. We thought we would share their advice here.