Skip to content
CCMA
Call Centre Management Association
CCMA
  • Membership
    • Join
    • What members say
  • Events
    • Member Visits
    • Seminars
    • UK National Contact Centre Conference
  • Awards
  • Training
    • Open Training Courses
    • In-house Training
    • Health Check
  • Insight
    • Blog
    • White Papers
  • Jobs
  • About
    • Partners
    • Supplier Directory
    • Sponsorship Opportunities
    • The Team
    • Contact Us
  • Membership
    • Join
    • What members say
  • Events
    • Member Visits
    • Seminars
    • UK National Contact Centre Conference
  • Awards
  • Training
    • Open Training Courses
    • In-house Training
    • Health Check
  • Insight
    • Blog
    • White Papers
  • Jobs
  • About
    • Partners
    • Supplier Directory
    • Sponsorship Opportunities
    • The Team
    • Contact Us

Category Archives: Insight

You are here:
  1. Home
  2. Category "Insight"

Home / Insight

Discount offer on Contact Babel reports

BlogBy CCMA_garethFebruary 20, 2019

10% discount on two recent industry reports

How Can Customer Service Add Value and Create Sales?

BlogBy CCMA_garethJanuary 22, 2019

Why customer service and managing the customer experience (CX) are so important

CCMA celebrates 25 years as advocates of the contact centre industry

BlogBy CCMA_garethJanuary 7, 2019

CCMA announces 25 years of being at the forefront of the UK contact centre industry

Delivering World Class Service With a Human Touch

BlogBy CCMA_garethNovember 19, 2018

A review of the UK National Contact Centre Conference 2018 at the British Library.

So what does best practice look like in a post peak voice world?

BlogBy CCMA_garethNovember 19, 2018

So what does best practice look like in a post peak voice world?

Cirrus UK Industry Whitepaper

White PaperBy CCMA_garethOctober 16, 2018

Three Trends That Will Make You Want to Look Again at Your Contact Centre Infrastructure:

Genesys ebooks

White PaperBy CCMA_garethOctober 9, 2018

Keep up to date with the latest advances in contact centre and customer experience

Pindrop 2018 Voice Intelligence Report

White PaperBy CCMA_garethOctober 1, 2018

The industry-leading report on call centre fraud from the experts in call-audio analysis and phone fraud detection.

How Digital Transformation Is Reshaping Every Industry

BlogBy CCMA_garethAugust 3, 2018

If leveraged effectively, the QA function can be a gold-mine of knowledge.

Broadening customer access with the latest intelligent Virtual Assistant technologies

White PaperBy CCMA_garethJune 5, 2018

The Virtual Assistant era is upon us – read Sabio’s white paper on this fast-growing technology

123

Address

CCMA (UK) Limited
Suite 1, 3rd Floor,
11 - 12 St James Square,
London SW1Y 4LB

Get in touch

Tel: 0333 939 9964
Email: info@ccma.org.uk
Twitter: @CCMATalk

Company details

Privacy Policy

Disclaimer
Reg No: 5799326
Copyright ©2018 CCMA

 
Go to Top