Martin meets Ann-Marie Stagg and hears how the ECCCSAs are organised.
We look at members’ stories about the benefits of benchmarking.
Ann-Marie takes a look at the CCMA’s new free benchmarking programme for members.
Huntswood’s Complaints Outlook 2019 is the definitive guide to the UK complaint handling landscape.
Mark talks training, his journey from agent to training SME, change and much much more.
James is a multiple award winning leader at Air France – KLM
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Selfridge’s Head of Customer Service on 17 years leading teams for great companies.
Martin talks to Helen about the challenges for contact centres and how to encourage positive wellbeing.
The first podcast ever in the UK about Contact Centres.