Case Study: Using Intelligent Automation to Unlock Efficiencies & Improve Customer Satisfaction
Find out how the Driver and Vehicle Licensing Agency (DVLA) modernised their contact centre to become the most improved public sector organisation.
Watch: Proactive Contact = CX and Efficiency
How can you take back control of your call demand? Catch up on the online seminar to find out.
Thrive in 2025 with a Skilled Frontline
With skills becoming the new global currency in the workforce, contact centres are taking advantage of the opportunity this paradigm shift provides.
Watch: Contact Centre Predictions for 2025 and Beyond
Find out what industry leaders are predicting for the contact centre in 2025.
Contact Centre Trends to Watch in 2025: A Transformative Year Ahead
We invited senior industry leaders to come together to discuss their predictions for 2025. As a result, here are ten trends to watch.
The Impact of the Budget on the Contact Centre Industry
The UK Government announced a groundbreaking budget on 30 October 2024 that was focused on supporting the working person.
Festive CX is like a Christmas Tree: A guide to the real meaning of CCaaS
The holiday season is here, and it’s the perfect time to reflect on what makes customer experience (CX) truly shine. Just like a Christmas tree, a great CX strategy needs all the right elements to dazzle.
Why Contact Centres Must Lead the Fight Against Fraud
Contact centres must adopt proactive measures to combat fraud. Read more.
The Contact Centre Renaissance: Why Human Connection Matters More Than Ever
Let’s take a look at how we can reverse customers’ perception of customer service quality.
Empowering Contact Centre Leadership at Every Level
The traditional top-down leadership model that has applied in contact centres since forever, is no longer fit for purpose.