Supporting the mental wellbeing of your teams at home
CCMA members’ suggestions on how to support employees who are working from home.
CCMA Podcast: Managing fraud risks during the pandemic
Evidence shows that fraud increases when there is a crisis
FCA offers advice on identifying key workers
FCA sets out steps firms should take to help identify key workers in financial services.
TTEC coronavirus webinar series
Minimize the impact on operations, technology, and people during the COVID-19 outbreak
Rules on carrying over annual leave to be relaxed
Workers to carry leave over into the next 2 leave years.
Take Control: 3 Critical Actions to Becoming a Proactive Contact Centre
As contact centres react to the coronavirus, 8×8 provides advice.
CCMA Podcast: An interview with Halfords
Discover how Halfords is responding to the coronavirus outbreak.
Coronavirus – guidance for members
Guidance notes for members to help deal with the challenges of COVID-19.
Guide to Gamification Greatness
Gamification can have a tremendous positive impact on employee engagement.
Leveraging Bot Technology in UK Customer Experience
New technologies such as Bots can revolutionise contact centre interactions, but also carry risks.