The first podcast ever in the UK about Contact Centres.
Understand who your customers really are.
There is one overlooked reason for staff turnover we discovered …
Ann-Marie Stagg recognised for her outstanding contribution to the contact centre industry.
The Digital Customer Engagement Summit for customer contact professionals.
As it’s our 25th birthday year, I was reflecting on the world 25 years ago.
Access an online benchmarking tool that assesses contact centre performance against 20 core metrics.
10% discount on two recent industry reports
Why customer service and managing the customer experience (CX) are so important
CCMA announces 25 years of being at the forefront of the UK contact centre industry