CCMA members’ suggestions on how to support employees who are working from home.
Evidence shows that fraud increases when there is a crisis
FCA sets out steps firms should take to help identify key workers in financial services.
Minimize the impact on operations, technology, and people during the COVID-19 outbreak
Workers to carry leave over into the next 2 leave years.
As contact centres react to the coronavirus, 8×8 provides advice.
Discover how Halfords is responding to the coronavirus outbreak.
Guidance notes for members to help deal with the challenges of COVID-19.
Gamification can have a tremendous positive impact on employee engagement.
New technologies such as Bots can revolutionise contact centre interactions, but also carry risks.