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Call Centre Management Association
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    • Member Benefits
    • Join
    • What members say
  • Events
    • Best Practice Visits
    • CONNECT
    • Online Seminars
    • Special Interest Groups
    • UK National Contact Centre Conference
  • Awards
  • Training
    • Management Skills Courses
    • Specialist Skills Courses
    • All Training Courses
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • CCMA Benchmark
    • Supplier Directory
  • Insight
    • Colleague
    • Customer
    • Operation
    • Technology
  • Jobs
  • About
    • Partners
    • Sponsorship Opportunities
    • The Team
    • Contact Us

Category Supplier Directory Insight

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Voice of the Contact Centre Consumer 2022

Customer, Insight, Operation, Research, White PaperBy Jade BasfordMay 19, 2022

This is the second edition of the CCMA’s annual study, Voice of the Contact Centre Consumer.

CareerTalk with Laura Farrell

CareerTalkBy Jade BasfordMay 12, 2022

Kate Law chats to Laura Farrell, Engagement Manager, CCMA about her career path that led to Laura joining the CCMA

Transforming the CX bereavement journey

Blog, Customer, Insight, OperationBy Jade BasfordMay 9, 2022

Read an article by LifeLedger on transforming the CX bereavement journey.

The UK Contact Centre Salary and Skills Guide

Blog, Colleague, Insight, Operation, ResearchBy Jade BasfordApril 27, 2022

Download the new UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.

CareerTalk with Steven Lee

CareerTalkBy Jade BasfordApril 24, 2022

Leigh Hopwood chats to Steven Lee, Director of Consumer and Shopper Engagement EMEA, LEGO Group, about his career path and what’s important to him.

Workforce Wellbeing Recovery Toolkit

Blog, Colleague, Insight, OperationBy Jade BasfordApril 24, 2022

Download Calabrio’s Workforce Wellbeing Recovery Toolkit.

CareerTalk with James Revell

CareerTalkBy Jade BasfordApril 7, 2022

Kate Law chats to James Revell, Director of International Contact Centres at Air France – KLM, about his career within the contact centre industry.

Fundamentals of Marketing Communications

InsightBy Jade BasfordApril 6, 2022

This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre.

LinkedIn Live with Ed Creasey, Calabrio

InsightBy Jade BasfordMarch 28, 2022

Leigh chats with Ed Creasey from Calabrio, Inc. about the impact of the current economic situation on contact centre colleagues.

Solving the Authentication Puzzle – Download

InsightBy Jade BasfordMarch 25, 2022

Download the Solving the Authentication Puzzle report to discover the five discoveries for solving the authentication puzzle.

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