Download the findings from this ground-breaking research initiative
The strategies, measures and tools that organisations should consider to better manage health and wellbeing in a hybrid contact centres.
What does it really feel like to work in a hybrid environment?
The potential to work more flexible shift patterns and in remote locations has thrown resource planning into a new era.
Hybrid working is a major challenge right now which is why we have created a series of events and insight content pieces around it.
In this research we explore Effortless Customer Experiences
Download part 3 of the research
If you’re a team leader or employee who wants to do more, then we encourage you to download the guide and talk about suicide.
The CCMA has been tracking how the contact centre is evolving during times of real change. Download the fourth part.
In this course we will look at the role of social media in delivering great customer service.