CX Director Report from Douglas Jackson
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
Get out of Wrap: Stephen Yap – Research Director for the CCMA
Martin Teasdale interviews Dour very own Research Director Stephen Yap
Watch – Online seminar: The Impact of Brexit on the Contact Centre
We spoke with an official from the Department of Business, Energy and Industrial Strategy.
Good Practice Guide: Helping you make the most of homeworking
Download the Good Practice Guide
Does Brexit Mean CXit?
Sabio’s new white paper discusses four key areas to help CX teams to steer customer interactions towards positive emotive outcomes
Are Chatbots Ready for Prime Time?
Research into consumers’ attitudes towards chatbots reveals trust gap.
Part 2 | The Evolution of the Contact Centre
Five critical questions for the contact centre industry as we look ahead to 2021
Watch – Member Story: PerfectHome – creating an agile, digital business
Watch the recent Member Story event.
How work-from-home can cut contact centre scheduling costs
Is ‘Microscheduling’ set to be a key service industry buzzword for 2021?
Customer Interactions in a Post-COVID World
Landmark study into the growing need for omni-channel contact strategies.