Voice of the Contact Centre Consumer 2022
This is the second edition of the CCMA’s annual study, Voice of the Contact Centre Consumer.
This is the second edition of the CCMA’s annual study, Voice of the Contact Centre Consumer.
Kate Law chats to Laura Farrell, Engagement Manager, CCMA about her career path that led to Laura joining the CCMA
Read an article by LifeLedger on transforming the CX bereavement journey.
Download the new UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Leigh Hopwood chats to Steven Lee, Director of Consumer and Shopper Engagement EMEA, LEGO Group, about his career path and what’s important to him.
Download Calabrio’s Workforce Wellbeing Recovery Toolkit.
Kate Law chats to James Revell, Director of International Contact Centres at Air France – KLM, about his career within the contact centre industry.
This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre.
Leigh chats with Ed Creasey from Calabrio, Inc. about the impact of the current economic situation on contact centre colleagues.
Download the Solving the Authentication Puzzle report to discover the five discoveries for solving the authentication puzzle.