Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
Martin Teasdale interviews Dour very own Research Director Stephen Yap
We spoke with an official from the Department of Business, Energy and Industrial Strategy.
Download the Good Practice Guide
Sabio’s new white paper discusses four key areas to help CX teams to steer customer interactions towards positive emotive outcomes
Research into consumers’ attitudes towards chatbots reveals trust gap.
Five critical questions for the contact centre industry as we look ahead to 2021
Watch the recent Member Story event.
Is ‘Microscheduling’ set to be a key service industry buzzword for 2021?
Landmark study into the growing need for omni-channel contact strategies.