LinkedIn Live: Exploring the UK Contact Centre Outsourcing Industry
Leigh Hopwood, talks to Spencer Brooks from The Knowledge Group, about how the UK contact centre outsourcing industry is evolving.
CareerTalk with Carrie Parker
Leigh Hopwood chats to Carrie Parker, Global Head of Continuous Improvement at Freshfields Bruckhaus Deringer, about Carrie’s career so far.
Watch: Getting the Candidate Journey Spot On
Watch our CCMA Online Seminar: Getting the Candidate Journey Spot On
Three Strategies to Future-Proof Your Contact Centre
More effectively manage economic uncertainty and changing workforce dynamics in 2023 and beyond
White Paper: Beyond Digital First – Making Your Overall Contact Strategy Work
Develop a full contact strategy that optimises live assistance, self-service and proactive customer service
CareerTalk with Phil O’Shiel
Leigh Hopwood chats to Phil O’Shiel, Group Account Lead at The Phoenix Group, about Phil’s career so far.
The Ultimate Customer Loyalty Handbook
Winning marketing and customer service strategies to improve customer journeys, lifetime value and CX outcomes
Watch: Advisor Engagement through L&D
Watch our CCMA Online Seminar: Advisor Engagement through L&D
Data, AI and Automation Will Never Replace Humans. Fact.
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
CareerTalk with Andy Cook
Leigh Hopwood chats to Andy Cook, Head of Customer & Colleague Experience at AXA Health, about Andy’s career so far.