Watch: Unleashing Frontline Engagement and Productivity
Watch our CCMA Online Seminar: Unleashing Frontline Engagement and Productivity, where we revealed how industry leaders are dealing with the great shifts in contact centre operations.
CareerTalk with Vince Scibetta
Leigh Hopwood chats to Vince Scibetta, Customer Care Centre Manager at Diabetes UK, about Vince’s career so far.
LinkedIn Live with Katy Bevan, Page Personnel
Leigh Hopwood chats to Katy Bevan, Business Director at Page Personnel, to discuss what’s new in the current recruitment market since launching the CCMA Salary and Skills Guide back in April 2023.
CareerTalk with Simone Golden
Leigh Hopwood chats to Simone Golden, Telesales and Retention Business Manager at Vodafone UK, about Simone’s career so far.
Watch: Hybrid Working in the Contact Centre of 2024
Watch our CCMA Online Seminar: Hybrid Working in the Contact Centre of 2024, where we explored the fundamentals of hybrid working, its challenges and opportunities.
The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023
Forrester has published its ranking of 11 software solution providers in the conversation intelligence space for customer service.
Talent Trends 2023: The Invisible Revolution
Uncover the new world of work in Page Personnel’s Talent Trends Report 2023, the world’s most robust and extensive talent study.
CareerTalk with Naveed Hussain
Leigh Hopwood chats to Naveed Hussain, Operations Manager at Specsavers about Naveed’s career so far.
LinkedIn Live with Sarah Hunt, greenbean
Leigh Hopwood chats to Sarah Hunt, Associate Director of Client Solutions at greenbean, on her new role in recruitment and her views on the candidate journey.
CareerTalk with Sabina Onwuka
Leigh Hopwood chats to Sabina Onwuka, Head of Customer Services at London Borough of Barking and Dagenham, about Sabina’s career so far.