Watch: Voice of the Contact Centre Consumer
Watch our CCMA Online Seminar: Voice of the Contact Centre Consumer.
Voice of the Contact Centre Consumer
Download our latest research, Voice of the Contact Centre Consumer, to discover the everchanging consumer landscape.
LinkedIn Live: Learning at Work Week Special
Kate Law chats with Mike Axford, one of our UK National Contact Centre Academy trainers, for Learning at Work Week.
The UK Contact Centre Outsourcing Report
Download the UK Contact Centre Outsourcing Report for insights about the UK contact centre outsourcing industry and considerations for outsourcing.
New Strategies for Attracting Talent into the Contact Centre Industry: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
How ChatGPT Will Transform Customer Service
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
CareerTalk with Dan Britton
Leigh Hopwood chats to Dan Britton, Associate Director of Operations at NHS Business Authority Services, about Dan’s career so far.
Watch: The Impact of ChatGPT on the Contact Centre
Watch our CCMA Online Seminar: The Impact of ChatGPT on the Contact Centre
The UK Contact Centre Salary and Skills Guide 2023
Download the 2023 UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Watch: New Strategies for Attracting Talent into the Contact Centre Industry
Watch our CCMA Online Seminar: New Strategies for Attracting Talent into the Contact Centre Industry