How work-from-home can cut contact centre scheduling costs
Is ‘Microscheduling’ set to be a key service industry buzzword for 2021?
Customer Interactions in a Post-COVID World
Landmark study into the growing need for omni-channel contact strategies.
Watch – The Great Debate: Employed v Gig Model
Watch Sensee and Limitless debate competing employment models.
Watch – Contact Centre Homeworking in 2021
Watch the recording to find out how your business can get more from homeworking.
Leigh Hopwood, CEO of CCMA on IPSOS podcast
Talking all things Contact Centres.
Good Practice Guide: How to drive value up and costs down in the contact centre
Download the Good Practice Guide
Improving the customer experience, no matter where the team is
Watch the panel discussion
Letter to CCMA members from BEIS
From Nadhim Zahawi MP, Minister for Business and Industry, to the contact centre industry
Winners of the UK National Contact Centre Awards 2020 announced
Watch the replay of the virtual ceremony
Watch – Driving Value from Customer Satisfaction in the Contact Centre
We hear from Capita and ServiceNow