CareerTalk with Carrie Parker
Leigh Hopwood chats to Carrie Parker, Global Head of Continuous Improvement at Freshfields Bruckhaus Deringer, about Carrie’s career so far.
Leigh Hopwood chats to Carrie Parker, Global Head of Continuous Improvement at Freshfields Bruckhaus Deringer, about Carrie’s career so far.
Watch our CCMA Online Seminar: Getting the Candidate Journey Spot On
More effectively manage economic uncertainty and changing workforce dynamics in 2023 and beyond
Develop a full contact strategy that optimises live assistance, self-service and proactive customer service
Leigh Hopwood chats to Phil O’Shiel, Group Account Lead at The Phoenix Group, about Phil’s career so far.
Winning marketing and customer service strategies to improve customer journeys, lifetime value and CX outcomes
Watch our CCMA Online Seminar: Advisor Engagement through L&D
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
Leigh Hopwood chats to Andy Cook, Head of Customer & Colleague Experience at AXA Health, about Andy’s career so far.
As organisations start implementing their strategies for 2023 there will be a common theme underpinning their vision and direction, technology, and transformation.