The Contact Centre Renaissance: Why Human Connection Matters More Than Ever
Let’s take a look at how we can reverse customers’ perception of customer service quality.
Navigating The New OFCOM Rules For UK Businesses Calling From Offshore
New OFCOM regulations could also impact legitimate offshore and outsourced contact centres.
Watch: Showing the Boardroom the Strategic Value of Your Contact Centre
Watch the online seminar which continues the conversation into the power of the strategic value of the contact centre.
7 Key Learnings to Inform Your QA Automation Strategy
Explore the main insights and perspectives shared during CCMA’s online seminar: The Journey to Automation in QA.
Watch: Switching to True Personalised Customer Experiences
In this online seminar, Leigh spoke to industry leaders about the barriers to personalisation, what it takes to get there, and what benefits can be realised.
Contact Centre Technology Report 2025
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre technology. Download Now.
Watch: The Journey to Automation in QA
The big question is how do you migrate from manual quality monitoring to full AI-powered quality management? Watch the online seminar now to uncover the question.
How to Deliver Outstanding Customer Service During Peak Periods: 6 Tips for Success
Here are six top tips to help your contact centre succeed during the busiest time of the year.
Watch: What Makes a Great Leader in the Contact Centre?
Kate Law, CCMA, chats to Jen Lord, course tutor for the CCMA Futures: Leadership Programme, about the 6 Competences in Top-Performing Contact Centre Leaders.
Watch: Putting Self-Service in the Spotlight
Watch the online seminar as Leigh Hopwood, CEO at CCMA, hosts an interactive session with industry leaders at the forefront in the battle for self-serve journeys.