Watch: Strategies for Dealing with Complex Contact Centre Operations
Watch our CCMA Online Seminar where we explored the solutions and challenges of complex contact centre operations and how best to tackle them.
CareerTalk with Emma Dark
Leigh Hopwood chats to Emma Dark, Customer Experience Director at Cuckoo, about Emma’s career so far.
AI: The Real Picture: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Watch: AI: The Real Picture
Watch our CCMA Online Seminar: AI: The Real Picture, as we share some of the insights so far from our AI in the Contact Centre Roadshow that we’re conducting across the UK.
CareerTalk with Chris Lee
Leigh Hopwood chats to Chris Lee, Executive Director – Head of Service Operations at JPMorgan Chase, about Chris’ career so far.
CareerTalk with Heather Orr
Leigh Hopwood chats to Heather Orr, BT Business Contact Centre Manager at BT Group, about Heather’s career so far.
UK National Contact Centre Conference 2023 – Highlights Video
The UK National Contact Centre Conference is renowned for sharing inspiring stories and networking opportunities in a friendly community environment. Watch the highlights video now.
CareerTalk with Victor Chambers
Leigh Hopwood chats to Victor Chambers, Contact Centre Specialist Team Manager at npower Business Solutions, about Victor’s career so far.
Watch: Balancing Fighting Fraud with Customer Experience
Watch our CCMA Online Seminar: Balancing Fighting Fraud with Customer Experience, where we unveiled our latest research and discussed how contact centre operations are dealing with fraud.
Watch: Unleashing Frontline Engagement and Productivity
Watch our CCMA Online Seminar: Unleashing Frontline Engagement and Productivity, where we revealed how industry leaders are dealing with the great shifts in contact centre operations.