Watch: The Impact of ChatGPT on the Contact Centre
Watch our CCMA Online Seminar: The Impact of ChatGPT on the Contact Centre
The UK Contact Centre Salary and Skills Guide 2023
Download the 2023 UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Watch: New Strategies for Attracting Talent into the Contact Centre Industry
Watch our CCMA Online Seminar: New Strategies for Attracting Talent into the Contact Centre Industry
What Contact Centre Advisors are Looking for in Employers
Filling contact centre roles used to be easy. But fast forward to today, and this is no longer the case.
Navigating the Technology Seascape
Download the report to find out our 16 learnings to help you navigate the technology landscape.
CareerTalk with Ray Biggs
Leigh Hopwood chats to Ray Biggs, Head of Consumer Care at John Lewis Partnership, about Ray’s career so far.
Contact Centre Colleague Wellbeing Research: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
LinkedIn Live: Exploring the UK Contact Centre Outsourcing Industry
Leigh Hopwood, talks to Spencer Brooks from The Knowledge Group, about how the UK contact centre outsourcing industry is evolving.
CareerTalk with Carrie Parker
Leigh Hopwood chats to Carrie Parker, Global Head of Continuous Improvement at Freshfields Bruckhaus Deringer, about Carrie’s career so far.
Watch: Getting the Candidate Journey Spot On
Watch our CCMA Online Seminar: Getting the Candidate Journey Spot On