The General Data Protection Regulation (GDPR) changes the way organisations and their customers engage.
The industry-leading report on call centre fraud from the experts in call-audio analysis and phone fraud detection.
Understand what powers Ofcom has to take action against those who misuse electronic communications.
Peninsula offers 10 tips to help contact centres deal with sickness absence
Training advisors to engage with customers delivered a 17% increase in call quality.
A career in contact centres can be very rewarding – here is a step-by-step guide.