Virtual Learning

Unlock your potential with our Virtual Learning, where our short courses are designed to boost your knowledge and capability in a supportive and engaging environment. get the CCMA Experience with interactive sessions led by expert trainers, allowing you to connect with industry peers and grow together.

You’ll engage in dynamic discussions, share insights, and participate in practical activities that make learning both enjoyable and effective. To ensure you get the most out of your training, each course includes a short assessment to help embed the learning. Upon completion, you’ll receive a digital certificate, proudly CCMA Accredited, to showcase your new skills and achievements.

Explore our role-specific courses below and get ready to elevate your skills with the CCMA Experience.

All Training Courses

Sales through Service Excellence
Date: Fri 31 Jan 2025
Where: Online

Effective Planning and Prioritisation
Date: Tue 4 Feb 2025
Where: Online

Mastering Social Media Customer Service
Date: Tue 4 Feb 2025
Where: Online

Written Communication Skills
Date: Wed 5 Feb 2025
Where: Online

Mastering the Art of Feedback
Date: Fri 14 Feb 2025
Where: Online

Resource Planning for Team Leaders
Date: Tue 18 Feb 2025 - Wed 19 Feb 2025
Where: Online

Effective Performance Management
Date: Wed 19 Feb 2025 - Thu 20 Feb 2025
Where: Online

Better Complaint Responses
Date: Tue 4 Mar 2025
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 6 Mar 2025
Where: Online

How to Boost your Resilience
Date: Fri 14 Mar 2025
Where: Online

Everyone Can Ideate
Date: Tue 18 Mar 2025
Where: Online

Coaching with Confidence
Date: Wed 2 Apr 2025 - Thu 3 Apr 2025
Where: Online

Sales through Service Excellence
Date: Thu 10 Apr 2025
Where: Online

Working with Vulnerable Customers
Date: Thu 17 Apr 2025
Where: Online

Upskilling in Customer Empathy
Date: Wed 23 Apr 2025
Where: Online

Develop Managers into Leaders
Date: Thu 1 May 2025
Where: Online

How to Reduce Customer Effort
Date: Fri 9 May 2025
Where: Online

Measuring Customer Outcomes
Date: Tue 13 May 2025
Where: Online

Advanced Empathy
Date: Thu 15 May 2025
Where: Online

Introduction to Resource Planning
Date: Tue 20 May 2025 - Wed 21 May 2025
Where: Online

Written Communication Skills
Date: Tue 3 Jun 2025
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 5 Jun 2025
Where: Online

Effective Planning and Prioritisation
Date: Fri 6 Jun 2025
Where: Online

Better Complaint Responses
Date: Tue 10 Jun 2025
Where: Online

Mastering Social Media Customer Service
Date: Tue 10 Jun 2025
Where: Online

Mastering the Art of Feedback
Date: Wed 11 Jun 2025
Where: Online

AI Deployment - Taking the First Steps
Date: Thu 12 Jun 2025
Where: Online

Effective Performance Management
Date: Wed 18 Jun 2025 - Thu 19 Jun 2025
Where: Online

Resource Planning for Team Leaders
Date: Tue 24 Jun 2025 - Wed 25 Jun 2025
Where: Online

Everyone Can Ideate
Date: Wed 2 Jul 2025
Where: Online

How to Boost your Resilience
Date: Fri 4 Jul 2025
Where: Online

Working with Vulnerable Customers
Date: Thu 10 Jul 2025
Where: Online

Better Complaint Responses
Date: Tue 2 Sep 2025
Where: Online

Coaching with Confidence
Date: Tue 9 Sep 2025 - Wed 10 Sep 2025
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 11 Sep 2025
Where: Online

Introduction to Resource Planning
Date: Tue 16 Sep 2025 - Wed 17 Sep 2025
Where: Online

Advanced Empathy
Date: Thu 18 Sep 2025
Where: Online

Mastering Social Media Customer Service
Date: Wed 1 Oct 2025
Where: Online

Sales through Service Excellence
Date: Thu 2 Oct 2025
Where: Online

Effective Performance Management
Date: Tue 7 Oct 2025 - Wed 8 Oct 2025
Where: Online

Working with Vulnerable Customers
Date: Thu 9 Oct 2025
Where: Online

Measuring Customer Outcomes
Date: Tue 14 Oct 2025
Where: Online

Written Communication Skills
Date: Tue 14 Oct 2025
Where: Online

Mastering the Art of Feedback
Date: Wed 15 Oct 2025
Where: Online

Upskilling in Customer Empathy
Date: Thu 16 Oct 2025
Where: Online

Resource Planning for Team Leaders
Date: Tue 21 Oct 2025 - Wed 22 Oct 2025
Where: Online

Develop Managers into Leaders
Date: Tue 4 Nov 2025
Where: Online

AI Deployment - Taking the First Steps
Date: Tue 11 Nov 2025
Where: Online

How to Boost your Resilience
Date: Fri 14 Nov 2025
Where: Online

Everyone Can Ideate
Date: Thu 20 Nov 2025
Where: Online

Better Complaint Responses
Date: Tue 2 Dec 2025
Where: Online

Coaching with Confidence
Date: Tue 2 Dec 2025 - Wed 3 Dec 2025
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 4 Dec 2025
Where: Online